The Technical Trainer/Enablement Engineer will be located in Westborough, MA and will report to the Director of Technical Enablement.
Responsibilities:
- Developing and maintaining enterprise software documentation and a large portfolio of technical materials, both as static documents and on-line content
- In-person and virtual training of technical groups consisting of end users, administrators, customization engineers and managers
- Developing and improving high-standard training programs to match ever-changing product features and requirements
- Creating high-quality training multimedia content, including slides and videos
- Guidance and enablement of customers to help them realize maximum value from the product
Core Requirements:
- Exposure to IT industry and standards
- Experience with Windows Operating System, development experience a big plus
- Experience with Microsoft Office Suite, HTML, PHP, and other web technologies
- Proven 2+ years of experience developing technical documents/specifications, including documenting new functionality and features
- Experience with creation and editing of presentation slide decks and presentation videos
- Proven 1+ year experience training technical teams of various sizes and skill levels
- Ability to collaborate with enterprise IT customers on various technical challenges, actual client-facing technical consulting experience a big plus
- Resourcefulness, persistence and self-drive to “get things done” in fast-paced environment
- Ability to collaborate, express opinions as part of a team and drive projects
- Self-directed work ethic and willingness to foster new ideas
- Light travel possible
Other Skills:
- VBScript experience
- Database work and working knowledge of SQL
- Experience with Wordpress
- Ability to manage small projects
General Requirements:
- Strong technical, creative, interpersonal and communication skills
- Ability to collaborate effectively with team members, customers and partners
- Self-driven
- Proven capacity to lead customer-facing technical enablement tasks
- Experience training various internal and external groups at various skill levels
- Ability to develop technical training programs with top-notch technical content (including videos)