Aternity is seeking an Account Manager who will be responsible for leading the implementation and relationship with technical representatives at Aternity customer accounts. The Account Manager’s role starts with the handover process from sales, through installation, delivery and training of the customer and managing the relationship on an ongoing basis.
Responsibilities:
- Manage the transition of accounts from pre-sale to post-sale including understanding the business drivers leading to the sale, mapping of stakeholders and deployment success criteria to ensure a smooth transition
- Lead the implementation process by defining a detailed project plan for roll out and executing on that plan together with the various internal teams (activity engineers, system engineers, trainers and support personnel).
- Ongoing account management of maintenance accounts to ensure and validate product is working optimally and providing value to the customers based on use cases and best practices.
- Create SOWs for additional service related opportunities.
- Work with Sales to identify and promote license up-sale opportunities
Core Requirements:
- 5+ years experience in deploying enterprise IT - preferably with experience in large corporate environments, and some experience in working in a small team in a fast paced environment
- Proven customer facing experience, internal/external written and verbal communication, interpersonal and analytical skills. Ability to multi-task and prioritize issues in a complex environment.
- Excellent customer service and organizational skills, detail-oriented and strong technical skills.
- Strong communication and interpersonal skills
General Requirements:
- Job requires significant time spent on the phone or remote meetings with customers.
- Good time-management skills.
- Limited Travel requirement