Aternity’s Customer Support program includes telephone and web-based technical support, software subscription services, and secure Customer Portal access providing software upgrades, product documentation, release notes, remote data analysis, and the Aternity Knowledge Base.
Support Center Availability
Call Center hours of operation: 8:00 AM ET to 6:00 PM ET.
Aternity customers can reach our support team at +888-716-3397.
Online Support Access
Customers under an Aternity Maintenance Agreement may also log-in and track the progress of issues by using our online customer support system, a web-based support service, 24 hours a day, 7 days a week. The system enables customers to open new issues, see all investigative actions, add information and comments, search a database of known issues, see statistical information about usage history, and close issues and provide feedback. To access online support directly: