Customer Support

Aterity Support LogoAternity’s Customer Support program includes telephone and web-based technical support, software subscription services, and secure Customer Portal access providing software upgrades, product documentation, release notes, remote data analysis, and the Aternity Knowledge Base.

Support Center Availability

Call Center hours of operation: 8:00 AM ET to 6:00 PM ET.
Aternity customers  can reach our support team at +888-716-3397.
If you are a current Aternity customer and need help, you may also e-mail us directly at

Online Support Access

Leverage Aternity’s Success Portal in order to research best practices and submit tickets, 24 hours a day, 7 days a week.  To access Aternity’s online support, visit

Product Help Portal

Access Aternity’s Product Help Portal to learn more about how to further leverage Aternity within your unique environment, including best practices for optimal deployment, configuration, and usage. To access Aternity’s online product help area, visit