Aternity’s Customer Support program includes telephone and web-based technical support, software subscription services, and secure Customer Portal access providing software upgrades, product documentation, release notes, remote data analysis, and the Aternity Knowledge Base.
Support Center Availability
Call Center hours of operation: 8:00 AM ET to 6:00 PM ET.
Aternity customers can reach our support team at +888-716-3397.
If you are a current Aternity customer and need help, you may also e-mail us directly at firstname.lastname@example.org.
Online Support Access
Product Help Portal
Access Aternity’s Product Help Portal to learn more about how to further leverage Aternity within your unique environment, including best practices for optimal deployment, configuration, and usage. To access Aternity’s online product help area, visit https://help.aternity.com.