End User Experience Management
Enterprise Management Associates Impact Brief
The driving need to understand real end user experience from the frontline has grown rapidly with the increasing complexity and highly distributed nature of today’s virtualized IT environments. Cloud Computing, Virtual Desktop Infrastructure (VDI), User Productivity, Web 2.0 Applications, SLA Management, Meaningful Use Programs, and Citrix Monitoring are just some of the main IT initiatives that have increasingly exposed organizations to the visibility gap and their inability to truly understand end user experience “From the Edge on In”.
Widely adopted Application Performance Management (APM) technologies are data-center centric and are therefore limited in their ability to provide comprehensive visibility into how end users actually experience the business applications they consume. Aternity’s Frontline Performance Intelligence (FPI) Platform uniquely monitors the three primary components that dynamically interact at all times to define and impact an end user’s experience as an IT consumer: Application Performance, Device Performance, and User Productivity. FPI is the result of the real-time aggregation, analysis and correlation of all these metrics, ultimately closing the visibility gap from the Desktop Vantage Point.
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