Aternity’s Frontline Performance Intelligence Platform will be offered to Amdocs’ Worldwide Customer Base of Leading Communications Service Providers
BOSTON, MA (USA) — October 18th, 2011 — Aternity Inc., the industry’s leader in end user experience management solutions for Global 1000 enterprises, announced today that it has signed a reseller agreement with Amdocs, the leading provider of customer experience systems. Under the terms of the agreement, the two companies will market Aternity’s Frontline Performance Intelligence (FPI) Platform to Amdocs’ global customer base of leading service providers.
Aternity’s FPI Platform is an end user experience management solution that continuously monitors three key areas – application performance, device performance, and user productivity. By proactively targeting potential issues Aternity’s FPI Platform helps IT managers optimize application and end user performance. Aternity helps to ensure optimal performance for Amdocs’ solutions, such as billing and customer care applications in call centers; by monitoring the performance of every desktop – physical or virtual – Aternity’s FPI Platform increases user productivity and eliminates business disruptions.
“Having the ability to proactively keep Amdocs’ solutions operating at maximum efficiency will help Amdocs’ customers dramatically reduce operating costs and increase the productivity of their workforce,” said Trevor Matz , President and CEO, Aternity “We look forward to working with Amdocs to help their customers achieve user-centric proactive IT management with their critical business applications and systems.”
“By ensuring that Amdocs solutions are always running at peak performance and addressing any issues at the early stages, Aternity’s FPI Platform helps ensure that we’re able to deliver the highest-quality customer experience,” said Rebecca Prudhomme, Amdocs vice president of product and solutions marketing.
About Aternity, Inc.
Aternity redefines real end user experience management by delivering the industry’s first Frontline Performance Intelligence (FPI) Platform, effectively transforming every desktop – physical or virtual – into a self-monitoring platform that is user experience aware. By arming organizations with user-centric, proactive IT management capabilities, the Aternity FPI Platform dramatically reduces business disruption and increases user productivity. With Aternity’s 360 degree view of end user experience, advanced analytics for preemptive problem detection and cause analysis, and right-time decision support capabilities, Global 1000 enterprises finally have the empirical evidence on how application performance and usage impacts business results, providing them with a path for constant improvement.
Aternity was named a Top 10 Most Promising Start-up by Ernst & Young and Globes and a Top 50 Startup by InformationWeek . In addition, the company has received prestigious industry recognition from the American Business Awards , the International Business Awards , The Boston Business Journal , The Marker and NetworkWorld Magazine . To further evaluate how Aternity can bring winning performance to your frontline and to find out if you qualify for a free evaluation and proof of concept, visit www.aternity.com .
EndUserExperience2Day, sponsored by Aternity , is a freely available, award-winning news and blog portal that can be accessed at www.enduserexperience.info . Follow Aternity on Twitter , become a fan on Facebook , recommend us on LinkedIn , and see us on YouTube .
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