End User Activity Monitoring, On-Demand 45-Min Webinar
Topic: Managing IT through the Lens of the End User (Featuring David Williams, VP of Strategy in the Office of the CTO at BMC and former Gartner Research VP)
Managing IT through the Lens of the End User
45-Minute Webinar, Bonus EUAM Whitepaper
Cloud, Mobility,Big Data, and Social Networking are four major IT trends having a fundamental impact on individuals, businesses, IT organizations and the way information is managed, analyzed, and applied. By managing IT through the lens of the End User, businesses effectively embrace the major business benefits of these key trends.
Today’s Application Performance Monitoring (APM) technologies do not provide a comprehensive view of overall application performance and availability as experienced by the End User. This is because these traditional tools are application-centric vs. user-centric; in other words, their focus is primarily around the end-to-end performance of a single application rather than the totality of experience of the End User.
Attendees will Learn
- How the End User vantage point is changing, impacting, and unifying Cloud, Mobility, Big Data, and Social Networking IT trends -- and what this means in terms of how IT operations views the mandate, success, and value of its role
- How to drive increased business productivity by infusing End User Activity Monitoring into Application Performance Monitoring (APM), IT Service Management (ITSM), and Mobile Device Management (MDM)
- Overall recommendations to transform into a user-centric proactive IT organization that harnesses EUAM data to deliver better user-focused IT services that drive better business practices
All webcast registrants will receive the new BMC / Aternity whitepaper: End User Activity Monitoring: Why EUAM is a Requirement for Enabling the Business.

Featured Speakers
David Williams, VP of Strategy, Office of CTO, BMC Software David Williams is Vice President of Strategy in the Office of the CTO at BMC, with particular focus on availability and performance monitoring, applications performance monitoring, IT operations automation, and management tools architectures. He has 29 years of experience in IT operations management. Williams joined BMC from Gartner, where he was Research VP, leading the research for IT process automation (runbook automation); event, correlation, and analysis; performance monitoring; and IT operations management architectures and frameworks.
Trevor Matz, President and CEO, Aternity Trevor Matz has built and led world class organizations for enterprise software and services companies globally. Prior to joining Aternity, Matz served as worldwide managing director of Application Integration for InterSystems Corporation where he took Ensemble from product concept through recognition as the #1 Integration Platform in HealthCare. Prior to his global responsibilities for InterSystems integration initiative, Matz served as managing director for the Eastern Mediterranean, Middle East, India and Africa after establishing and managing InterSystems' operations in Israel and South Africa.
Who Should Attend
- IT Operations Leaders
- Application Owners
- Desktop Engineers
- Help Desk Personnel
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- Application Architects
- Performance Engineers
- Mobile Application Developers
- ITOs, ISVs, SaaS Providers, SIs and LARs
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