Problem Detection


User-Centric, Proactive IT Management with Aternity

Aternity's Frontline Performance Intelligence Platform dramatically reduces business disruptions and the resulting costs of resolving issues through the following: 

  • Automatic generation of performance baselines for each business activity by location, configuration, department, role, time of day, day of week, week of month and month of year
  • Application (“Pop-up”) errors
  • Non-responding processes
  • Crashed applications
  • Process latency problems caused by server-side processes, e.g. Outlook global address book lookup
  • End-to-end business process performance problems, e.g. send mail, create customer, fulfill order, execute trade
  • Notifications when performance, for any business activity, deviates from the baseline
  • Dynamic grouping of like symptoms into a single problem
  • Automatic identification of when a problem started, which applications – and which

    "Aternity’s performance visualization and preemptive problem detection capabilities will reduce the time to detect and resolve IT issues, allowing us to minimize the impact our users feel."

    Hologic-Aternity

    activities within each application, are affected
  • Dynamic isolation of users impacted by performance problems
  • Immediate quantification of the digital pain and business impact of performance problems
  • Probable cause analysis via both positive and negative correlation of unique commonalities of the impacted users, using all monitored attributes, i.e. desktop, network and application Trouble ticketing system integration
  • Full Problem Life Cycle Management (PLCM) enabling automatic identification of when a problem was fixed, to validate appropriate problem ticket closure

Visit Aternity's FPI Resource Library to learn more about how enterprises everywhere are leveraging a user-centric approach to proactive IT Management.


 

 
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