Problem Detection

User-Centric, Proactive IT Management with Aternity

Aternity's Frontline Performance Intelligence Platform dramatically reduces business disruptions and the resulting costs of resolving issues through the following: 

• Automatic generation of performance baselines for each business activity by location, configuration, department, role, time of day, day of week, week of month and month of year
• Application (“Pop-up”) errors
• Non-responding processes
• Crashed applications
• Process latency problems caused by server-side processes, e.g. Outlook global address book lookup
• End-to-end business process performance problems, e.g. send mail, create customer, fulfill order, execute trade
• Notifications when performance, for any business activity, deviates from the baseline
• Dynamic grouping of like symptoms into a single problem
• Automatic identification of when a problem started, which applications – and which

  "Aternity’s performance visualization and preemptive problem detection capabilities will reduce the time to detect and resolve IT issues, allowing us to minimize the impact our users feel."

  activities within each application, are affected
• Dynamic isolation of users impacted by performance problems
• Immediate quantification of the digital pain and business impact of performance problems
• Probable cause analysis via both positive and negative correlation of unique commonalities of the impacted users, using all monitored attributes, i.e. desktop, network and application Trouble ticketing system integration
• Full Problem Life Cycle Management (PLCM) enabling automatic identification of when a problem was fixed, to validate appropriate problem ticket closure

Visit Aternity's FPI Resource Library to learn more about how enterprises everywhere are leveraging a user-centric approach to proactive IT Management.