Use Cases

In addition to arming IT executives with precise frontline performance intelligence, Aternity solves acute problems caused by the visibility gap and allows enterprises to achieve Preemptive Problem Detection, Business Performance Correlation and Informed Capacity Planning.

Comprehensive Performance Awareness

The only way to improve business performance at the frontline is to measure actual end-user experiences at the frontline. Aternity delivers the first frontline performance intelligence platform, arming CIOs with comprehensive and precise visibility into actual frontline users' experiences across entire organizations and enterprises. Frontline performance intelligence not only monitors the status and health of end user workstations and business critical applications but also gives CIOs an understanding of the productivity of users on the frontline.

Aternity empowers the CIO nationwide insurance company with comprehensive performance awareness - detailed insights into how groups of brokers in New York and Dallas, working with the same application and workstation configurations, experience different levels of performance.

Preemptive Problem Detection

More often than not, IT’s first and only indication of a problem at the frontline is when end users call the help desk – if they call at all – and by this time business has already been disrupted. Moreover, when users start calling it is difficult for them to accurately describe the performance problems they are experiencing. In addition, IT can’t ascertain whether problems are isolated or endemic or determine the unique end-to-end commonalities across the affected groups.

With Aternity, IT recognizes performance issues long before frontline users do, and determines the extent and impact of the problem. This dramatically reduces the duration of business disruptions and the resulting costs of resolving these service level issues.

The IT department at a Global 1000 financial services firm is alerted of an impending application performance problem before frontline users feel the impact. In addition, executives gain visibility into the extent of the business impact.

Business Performance Correlation

How do line-of-business executives know if fewer trades were executed when application response time slowed, if a late report or missed quota is really due to a poorly performing application, if a doctor sees fewer patients since the last upgrade of his system, or if a new feature has really improved productivity? The answer is today, they can’t. Enterprises lack the fundamental ability to measure and correlate frontline performance with business activities and outcomes.

Aternity answers these questions by giving enterprises the ability to distinguish between IT and business problems, and provides insight into what really increases or decreases frontline productivity.

Aternity shows a Global 1000 healthcare provider how application performance affects its ability to service patients at their clinics. As performance degrades, clinicians stop using the application and admitting patients.

Informed Capacity Planning

Enterprises constantly struggle with how and where to make IT investments that will have the greatest impact on business performance. Despite seemingly precise capacity planning and prudent investments, business improvements often fall short of performance expectations because enterprises lack accurate frontline performance intelligence. Without comprehensive and precise insight into the frontline, CIOs can neither achieve nor validate business performance improvement through IT investment.

Aternity prepares CIOs with comprehensive and precise insight into the frontline, enabling them to validate business performance improvement through IT investment and reduce the risks associated with application and infrastructure changes.

Aternity arms the CIO of a multi-national corporation with accurate information showing how a recent network upgrade improved business performance on the frontline.