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Frontline Performance Intelligence & Real End User Experience Management
In order to clearly define what Frontline Performance Intelligence is, it is important to first understand what comprises “real” End User Experience.
Monitoring “Real” End User Experience
To effectively monitor “real” End User Experience, the three primary components that dynamically interact, define, and constantly impact how End Users experience the IT Services they consume, need to be monitored in real-time.
- Real and Virtual Desktop Performance – Boot time, running processes, process latency, CPU and memory utilization, non-responding processes, error messages, crashed applications, etc.
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- Application Performance – Latency, response time and end-to-end transaction time for any business process independent of the underlying application and desktop technology, including HTTP(s), AJAX, Client/Server, Java, .NET, XenApp/ICA, Terminal Server/RDP, VDI, etc.
- End User Productivity – Application, module and function usage and usability statistics, application usage trail, correlative nature of application usage, number of business processes performed and time taken, e.g. trades completed, calls closed, emails sent, invoices created, etc.
What is Frontline Performance Intelligence?
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Click image to enlarge | Frontline Performance Intelligence is the result of the real-time aggregation, analysis, and correlation of all performance metrics that define and impact “real” end user experience. Frontline Performance Intelligence is enabled by self-learning, statistical modeling of dynamic performance baselines, preemptive problem detection, dynamic isolation of impacted applications, business processes and users, and automatic identification of business impact and probable cause analysis. With Frontline Performance Intelligence, enterprises rapidly gain the agility required to address end user issues before they impact business results.
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