Autonomic Performance Automatically Identifies Problems before End Users are Impacted

Dramatically Reducing Business Disruptions and MTTR 

The patented Aternity Frontline Performance Intelligence (FPI) Platform Analytic Engine performs continuous comparisons between the Baselines and Autonomic Performance Profiles, i.e. the automatically generated, dynamic performance profiles of frontline users. When the Autonomic Performance Profile deviates from the established Baseline, the Aternity FPI Platform automatically detects that a problem is occurring.  Once a problem has been detected, the Aternity platform dynamically isolates the impacted applications, business processes and users, and automatically identifies business impact and probable cause. Performance deviations of any magnitude are automatically detected, for groups of users of any size, with no manual configuration and/or intervention.

Problems are rarely static over time, so the list of impacted users for any problem may change over the lifecycle of the problem. This phenomenon is traceable throughout the lifecycle of the problem in the Aternity FPI Platform with desktop monitoring.

So, by the time a user calls the Helpdesk, the support staff already know:

• When the problem started
• Which applications and business processes are affected
• How many users are impacted
• Who the impacted users are and where they are located
• What the cause of the problem actually is  

Qualify Now: End User Experience Management POC

Click here to complete a short form to find out if your end user experience management project qualifies for a risk-free Proof of Concept (POC).

Also, visit Aternity's Resource area to learn more about Aternity's capabilities around monitoring end user behavior.