Platform Features

Purpose built from the ground up to analyze, manage and improve frontline performance, the Aternity platform enables enterprises to improve business results through comprehensive, relevant and precise insights into end user activities and experiences where business matters.

Autonomic Performance Profiling

Autonomic Performance Profiling enables continuous, automated grouping and visualization of users sharing the same behavior, independent of location, department and configuration; fostering organizational alignment and steering well informed investment decisions.

Automatically groups frontline users with similar performance experiences using anomalous behavior techniques
Automatically generates baselines for different groups of frontline users, applications, activities, departments, locations and times of day, week or month.
Incorporates LDAP information to define frontline groups based on company structure

Preemptive Impact Detection

Preemptive Impact Detection enables the earliest possible problem detection before costly business disruptions can occur.

Understands normal activity automatically via sensitive, accurate and continuous sensing of application performance
Automatically generates baselines for different groups of frontline users, applications, activities, departments, locations and times of day, week or month
Early detection of application performance problems based on standard deviations from the norm

Dynamic Impact Isolation

Dynamic Impact Isolation automatically determines the unique commonalities associated with the impacted frontline groups, facilitating a dramatic reduction in the time and cost of resolving critical business performance issues.

Group-based problem impact analysis identifies and isolates exactly which departments and groups of frontline users are affected
Automatically generates baselines for different groups of frontline users, applications, activities, departments, locations and times of day, week or month
Defines problem severity and business impact (e.g., number of people affected, business groups impacted and business priority)
Probable cause analysis detects unique commonalities among the affected frontline groups of uses and which transactions are impacted
Integrates with other data sources, such as directories

Application Agnostic Monitoring

Application Agnostic Monitoring provides comprehensive and precise performance impact information through visibility into the dynamic usage of the broadest set of frontline applications.

Web Applications - based on HTTP and HTTPS (without key management requirements)
Citrix ICA (Desktop and Server) - published applications and desktops; support for frontline performance intelligence on the Citrix servers
Microsoft Terminal Server RDP (Desktop and Server) - published desktops; support for frontline performance intelligence on the terminal servers
Out-of-the-Box Support for Outlook - including "send", "post to public folder" and "connect to Exchange"
Client/Server Applications - based on the Win32 API
Oracle E-Business Suite - based on JInitiator or the standard Java runtime

Scriptless Activity Definition

Scriptless Activity Definition yields a breakthrough reduction in the cost, complexity and time-to-solution in capturing business activities across the widest range of mission-critical business applications.

Business Activity Metrics - detailed activity log of applications and their functions actively used by frontline users enabling:

Path-of-action analysis - what actions did a user do before deactivating a customer?
Application training best practices - did a user conform to the training that required offering a new deal before deactivating the customer?

And allowing for:

Informed application development - what features are most used?
Performance testing - what activities should be tested and how many users should be tested?
Key Performance Metrics - any and all applications specific activities without scripting
Response time
Latency
Throughput
End-to-end execution time

Configuration and Run-time Metrics

Hardware - MAC, CPU speed, installed memory
Operating System - used memory, logged-in User, logged-in Domain, operating system version, installed servic packs, installed applications (including OS patches), running processes
Networking - IP Address, Hostname, DNS, Subnet
Directory Services - logged-in User, department, logged-in user location
WMI - all WMI attributes
Custom User-Defined Attributes (through plug-ins)
Aternity Agent - version, reporting status

Dynamic Performance Visualization

Visualize actual frontline user experiences from multiple pre-define interpretations including problem, performance and comparison views.

Problem view by locations, department, applications, top ten problems based on affected end users
Performance View service levels based on actual end users, productivity impact views
Comparison view compare the performance between multiple locations for key business applications and activities
Generate reports via existing ticketing system, e-mail, SNMP, dashboards and third party reporting tools
Automatic pre-scheduled distribution of reports via e-mail
Dynamic problem reporting supports IT service level objectives with business liaisons

Rapid Operational Integration

Rapid Operational Integration provides an extensible, modular platform that rapidly integrates with popular reporting tools, APM products, e-mail and ticketing systems.

Notifications - E-mail and SNMP traps
Ticketing - BMC Remedy trouble ticketing and XML-based integration with all popular ticketing systems
Data Portability - Open database schemas allows for easy extraction of business activities, key performance metrics, configuration and run-time attributes to third party management consoles, dashboards, portals and reporting engines.