System Architecture

Closing the Visibility Gap

Aternity delivers the first frontline performance intelligence platform, arming business executives and IT departments with comprehensive and precise information on how frontline users' experiences impact business results, providing a path to constant business improvement.

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Aternity’s scalable Frontline Performance Intelligence Platform is a breakthrough approach to linking IT with business performance in Global 1000 enterprises.

System Architecture

The Aternity platform can be deployed on a single server and is comprised of Agents, Aggregation Services, Analytic Services and Management Services. This service-oriented architecture enables the Aggregation and Analytic Services to be decoupled from the Management Services, and scale to support up to 100,000 workstations.

Agents

The key to understanding and managing frontline performance intelligence lies in the ability to measure what’s actually happening at the end user’s workstation. Aternity offers the only analytical performance platform that lives on the frontline through Agents that reside on the users workstations. These Microsoft Certified Agents continuously collect application performance metrics for key business activities and transactions.

Aggregation Services

The key performance metrics and environmental attributes collected by each Agent are securely transmitted to the Aggregation Services, where they are compiled with similar data from every other installed agent and captured in the Aternity database.

Analytic Services

Once the data is collected, the Analytic Services utilize state-of-the-art mathematical algorithms to build a comprehensive model of normal performance characteristics, or baselines, for homogeneous groups of end users. The Analytic Services automatically establish high and low performance thresholds for each group’s baseline. This mathematical model is then used to dynamically differentiate normal performance across departments and locations, independent of workstation environment, for any period of time (e.g., time of day, week or month).

Management Services

Management Services unlock the value of the Aternity frontline performance intelligence platform by giving enterprises insight into what is wrong, who is affected and the unique commonalities of the affected end users; so problems can be easily understood and quickly resolved.

Competitive Advantage

The Aternity Frontline Performance Intelligence Platform fuels advanced end user experience management by combining four critical elements:

• 360° View of the Frontline User Experience
  Aternity offers the first end-to-end view of real frontline user experience. Enterprises gain comprehensive visibility into how end users consume IT services with powerful analysis and correlations of real/virtual desktop performance, application usage, and end-to-end transaction response times. By leveraging this 360 degree view of the frontline user experience, enterprises are able to truly optimize their IT infrastructure, application design, and software licensing costs – decisions that directly influence and drive increased end user productivity.
   
• Self-Learning, Preemptive Problem Detection
  Aternity provides advanced statistical modeling capabilities that automatically generate performance baselines for every application and frontline user business activity. With enterprise-wide scalability, Aternity is able to provide the support that IT organizations need to rapidly identify impacted users and accurately pinpoint probable causes. With the ability to preemptively detect problems, enterprises benefit from dramatic reductions in business disruptions. In addition, organizations reduce support costs and Mean Time to Repair (MTTR).
   
• Right-Time Decision Support and Analytics
  Aternity arms IT and business executives, along with support and developers throughout an organization, with the empirical evidence that links frontline application performance and usage to real business results. Aternity’s decision support capabilities analyze, correlate, and transform massive volumes of real-time and historical data into actionable business intelligence. With this in-depth analysis, Aternity provides the support that enterprises need to make effective business and IT decisions to increase performance and productivity and decrease operational costs.
   
• Dynamic Visualization, Rapid Integration
  Aternity’s platform visualizes critical performance, productivity, and usability intelligence, offering enterprises drill-down dashboards and easy-to-read reports that succinctly identify key frontline application trends. Aternity’s rapid integration with directory services, ticketing systems, enterprise portals, dashboards, and third-party reporting tools, also provides rapid notification of performance and productivity issues and comprehensive reporting capabilities. With Aternity, enterprises have fingertip access to drive ultimate visualization of end user experience and are able to fully realize the full ROI potential of their enterprise applications.