Managing IT through the Lens of the End User
End Users continue to challenge their IT counterparts in new, diverse, complex ways, requiring enterprises to rethink how IT impacts business performance. At the same time however, Application Performance Monitoring tools are application-centric as opposed to user-centric, focusing on the end-to-end performance of a single application rather than on the totality of experience of the End User. The challenge therefore lies in achieving meaningful visibility that not only improves application performance but also accelerates End User productivity.
An Application Performance Monitoring strategy that harnesses Aternity’s End User vantage point will help transform organizations into proactive, user-centric enterprises that drive optimal business practices.
Aternity uniquely monitors (almost) any business process (aka transaction or workflow) within any application running on any type of physical, virtual or mobile device – out of the box, in other words with no programming required.
Aternity’s support of End User Activity Monitoring extends across the broadest range of application technologies including Thick Client, .NET, WPF, Java, Web-based, Rich Internet, Android and iOS applications.
Aternity comprehensively monitors the physical, virtual and mobile device itself.
For Physical Desktops this includes full Hardware and Software Inventorying, Event Log Monitoring such as Hard Drive Errors, Process Monitoring including Hung Processes, Application Crashes and Blue Screens of Death, the ability to monitor any WMI counter, Top Resource Consumer Monitoring by IO, CPU and Memory, Network Read and Write Monitoring, Boot and Logon Profiling as well as Real-time Application Profiling.
For Virtual Desktops this includes monitoring the ability of the Virtual Desktop to acquire sufficient host resources to optimally execute its tasks, hypervisor performance, virtual desktop resource consumption and application usage patterns, remote file share performance and the latency of the remote display protocol responsible for painting the End Point device’s screen.
For Mobile Devices this includes device and application resource monitoring including storage, running processes, CPU, memory and battery, Wi-Fi and cellular network monitoring, application crash and system-wide error reporting, including stack trace.
Device monitoring is critical in a user-focused IT management environment, as device performance has a huge impact on how application performance is perceived by the End User, as well as being an invaluable source of information for automated root cause analysis.
Whether at work, at home or on the move, Aternity provides real End User Experience Monitoring for any user, anywhere, at any time. With unified management of applications running on physical machines, virtual desktops, and mobile devices, IT operations can rapidly remediate performance issues for all users.