The end user is at the center of major enterprise IT trends like cloud, virtualization, and mobility, yet the IT management tools on which most enterprises rely don’t provide an accurate picture of how end users actually experience IT services. Domain-specific IT management products focus on the performance and availability of applications, servers, network and storage infrastructures, and mobile, physical, or virtual device environments. Other technologies only extrapolate, emulate, or estimate what the end user sees.
Without accurate, real-time information about how end users are actually experiencing and interacting with their applications, devices, and network, you are subject to:
(1) Reactive response to problems, and only when users report them
(2) Too much time simply validating user complaints of problems
(3) Finger pointing between teams produces delays in problem resolution
(4) Challenges in actually solving the problem
(5) Poor perception of service by internal and external customers
(6) Limited ability to establish SLAs that are meaningful to the business
(7) Guesswork on the need for change and its effect on the business
(8) Poor insight to IT’s impact on customer service & workforce productivity
Aternity transforms every device – physical, virtual, and mobile – into a self-monitoring platform with an integrated view of the multiple applications and streams of data that together provide a clear and comprehensive portrait of real end user experience. Aternity dynamically monitors any user interaction, regardless of complexity, within any application running on any type of physical, virtual or mobile device, with no programming required. Aternity extends across the broadest range of application technologies including thick client, web-based, Rich Internet, Java, .NET, Android and iOS applications. Aternity’s user-centric approach to proactive IT Management enables enterprises to detect performance issues by learning and analyzing user behavior in real-time, resolve performance problems faster, and attain the service levels demanded by the business.
The User Experience Dashboard provides a view of device events and response time of business activities executed by a user, on any app and device
View device events and the response time, as seen by the user for all monitored business activities
View business activity response times, as seen by the user, and their compliance with thresholds
Display end user experience trends, for any application and any device, relative to thresholds
See the trend in SLA compliance for business activities
The Application Status Dashboard shows SLA compliance for business activities executed on an application
Track the normal response time and count of business activities, relative to SLA thresholds
Report overall SLA compliance of applications, by business location and geography
Analyze the business activity’s traffic volume and response time by server, device type, operating system, location, etc.
The Activity Analysis Dashboard displays the performance of a single business activity within a single application
Understand how much of the full render time of an Business Activity takes place on the End User’s Client Device vs. out on the Infrastructure.
Trend SLA compliance and overall response time broken down by client and infrastructure time
The Incident List categorizes by impact the business activities or device metrics exceeding SLA thresholds
Identify the application and business activity exceeding thresholds
Identify the number of impacted users
The Incident Impact page provides a detailed view of the End Users affected and timeline of an Incident
List the impacted end users and the deviation from performance thresholds they experienced
Categorize the number of impacted end users by severity
Identify number of impacted end users by location, department, office, or subnet
View response times for business activities and their compliance with SLA thresholds
Identify the performance of a user’s applications relative to SLA thresholds
Use the “Time Machine” to view Application metrics when an issue occurred
Identify the top processes impacting the device
Track resources that can impact device performance
Use the “Time Machine” to view the Device metrics when an issue occurred.