Aternity Real End User Experience Monitoring

Put the End User at the Center of Your APM System

The end user is at the center of major enterprise IT trends like virtualization, cloud, and mobility, and is the unifying force providing the context for these services. Recognizing the impact that workforce productivity has on business results, organizations are now more focused than ever on accurately understanding how end users experience IT services.  Unlike Application Performance Management (APM) products that focus on the end-to-end performance of a single application at a time, Aternity Workforce APM focuses on the user’s experience of all applications on all devices to enable the enterprise to measure, manage, and improve workforce productivity.

The User Experience Dashboard provides a view of device events and response time of business activities executed by a user, on any app and device

View device events and the response time, as seen by the user for all monitored business activities

View business activity response times, as seen by the user, and their compliance with thresholds

Display end user experience trends, for any application and any device, relative to thresholds

See the trend in SLA compliance for business activities

The Application Status Dashboard shows SLA compliance for business activities executed on an application

Track the normal response time and count of business activities, relative to SLA thresholds

Report overall SLA compliance of applications, by business location and geography

Analyze the business activity’s traffic volume and response time by server, device type, operating system, location, etc.

The Activity Analysis Dashboard displays the performance of a single business activity within a single application

Understand how much of the full render time of an Business Activity takes place on the End User’s Client Device vs. out on the Infrastructure.

Trend SLA compliance and overall response time broken down by client and infrastructure time

The Incident List categorizes by impact the business activities or device metrics exceeding SLA thresholds

Identify the application and business activity exceeding thresholds

Identify the number of impacted users

The Incident Impact page provides a detailed view of the End Users affected and timeline of an Incident

List the impacted end users and the deviation from performance thresholds they experienced

Categorize the number of impacted end users by severity

Identify number of impacted end users by location, department, office, or subnet

View response times for business activities and their compliance with SLA thresholds

Identify the performance of a user’s applications relative to SLA thresholds

Use the “Time Machine” to view Application metrics when an issue occurred

Identify the top processes impacting the device

Track resources that can impact device performance

Use the “Time Machine” to view the Device metrics when an issue occurred.

What Defines Real End User Experience?

“Real” End User Experience is defined by the three primary components that dynamically interact to constantly impact how End Users experience IT Services in real-time:

  • Physical, Virtual and Mobile Device Performance – Storage, event log, hung processes, application crashes and Blue Screens of Death, WMI, top resource consumers, network read/ write, boot and logon profiling, hypervisor, remote file share, battery, Wi-Fi and cellular network, etc.
  • Application Performance – Latency, response time and “key-to-glass” transaction time for user workflows across any application, e.g., HTTP(s), RIA/AJAX, Thick Client, .NET, WPF, Native iOS and Android apps, ICA, PCoIP and RDP, etc.
  • User Productivity – Application, module and business function usage statistics, e.g. trades executed, calls closed, emails sent, invoices created, etc. including usage trail, execution time and time spent.