What Defines Real End User Experience?
“Real” End User Experience is defined by the three primary components that dynamically interact to constantly impact how End Users experience IT Services in real-time:
- Physical, Virtual and Mobile Device Performance – Storage, event log, hung processes, application crashes and Blue Screens of Death, WMI, top resource consumers, network read/ write, boot and logon profiling, hypervisor, remote file share, battery, Wi-Fi and cellular network, etc.
- Application Performance – Latency, response time and “key-to-glass” transaction time for user workflows across any application, e.g., HTTP(s), RIA/AJAX, Thick Client, .NET, WPF, Native iOS and Android apps, ICA, PCoIP and RDP, etc.
- User Productivity – Application, module and business function usage statistics, e.g. trades executed, calls closed, emails sent, invoices created, etc. including usage trail, execution time and time spent.