5 Reasons Why End User Experience Management is Not a Dimension of APM
In February 2010, Gartner issued its Magic Quadrant (MQ) for Application Performance Monitoring (APM) and introduced five dimensions of functionality that they believed APM products must include in order to qualify for MQ consideration. One of those five dimensions is End User Experience Management (EUEM).
The popularity of APM has shined a bright light on only one component of EUEM and has obscured the fact that EUEM is a separate, multi-dimensional solution that is essential to an organization’s performance management initiatives. Enterprises must see what the End User sees, experience what the End User experiences, in order to ensure the effectiveness of IT and business services. This is what EUEM delivers and why it matters.
Read this whitepaper, with special contributions submitted by APMdigest’s Editor-in-Chief Pete Goldin and BMC Software’s David Williams, former Gartner Research VP, to learn the five reasons why End User Experience Management is much more than a dimension of APM.
Complete the short form to download the whitepaper.