Customer Support

Aternity's customer support programs span every aspect of implementation, deployment and maintenance, including:

• Telephone and web-based technical support
• Software subscription services
• Secure customer portal
• Software upgrades
• Product documentation
• Release notes
• Remote data analysis
• Aternity Knowledge Base

Support Center Availability

Call Center Hours of Operation: 8:00 AM EST to 8:00 PM EST.
Aternity clients can reach our support team at +888-716-3397.  

Online Support Access

Clients who are currently under an Aternity maintenance agreement may also log-in and track the progress of issues by using our online customer support system, a web-based support service, 24 hours a day, 7 days a week.

• Open new issues
• See all investigative actions
• Add information and comments
• Search a database of known issues
• See statistical information about usage history
• Close issues and provide feedback

To access online Support Directly:

• Go to www.aternity.com/support/login
• Enter your user name and password
• To request a log-in, e-mail support@aternity.com