Citrix Monitoring of Real End User Experience
End User Experience for Citrix Monitoring
Gartner reports that virtualization is the “highest-impact trend” for IT through 2012, predicting it will determine how IT administrators manage, buy, deploy, and plan their future strategies. However, in order to successfully manage your organization’s virtual desktop infrastructures, you must be able to monitor and manage end user behavior and understand how they are actually experiencing these complex IT services.
In order to keep pace, organizations are evolving beyond yesterday’s packet-capture technologies, as those older technologies simply cannot provide in-depth insight and true analytics into end user behavior or experience when used within a Citrix environment. Traditional Application Performance Management monitoring tools can help organizations understand the health of an overall Citrix application, but today’s proactive IT enterprises need more.
Having comprehensive visibility into monitoring Citrix XenDesktops from the end user perspective – and from the vantage of the users’ Desktops – is the only way to truly measure and manage the performance and impact virtual technologies are having on business performance and productivity.
The Aternity Frontline Performance Intelligence Platform provides IT and Line of Business (LOB) with the comprehensive end user experience management and monitoring capabilities required to make strategic business decisions that improve end user experience, by supporting the following:
Performance Breakdown by Citrix Server
Very often users complain about the performance of an application delivered via Citrix, but many other users using the same application are not having any issues. This Screen Shot shows the performance of the same set of business activities performed across a small Citrix farm, and it immediately highlights that there is indeed a problem with the Patient Search Activity on the Citrix Server 002. |
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ICA Latency Monitoring
It is critical to monitor every tier of your Citrix infrastructure in order to find issues before end users complain. This chart illustrates the ability to monitor ICA latency trends over time by Citrix Server. In addition, the TCP/IP latency from the Citrix Server to the Application Server, the total render time, the network request size, client-time and total network response times are also available on an activity by activity basis. |
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Comparison of Citrix vs. Non-Citrix
Today’s complex IT environments must have the ability to understand any performance deviations between physical and virtual Desktop environments. This chart illustrates the ability to compare the response time of individual activities as compared on ‘Desktop’ and ‘Virtual’ platforms. Charts like this allow Aternity customers the ability to make informed decisions concerning which applications and features are best moved to which platform. |
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Additionally, by leveraging Aternity’s Frontline Performance Intelligence Platform for Citrix Monitoring, enterprises benefit from the ability to leverage:
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Application performance monitoring, including response time, throughput, latency and end-to-end transaction time of Web, Client/Server and Java applications running in a SBC environment
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Analytics depicting end-to-end activity response time for each business application activity running in an SBC environment, from the end user perspective
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Identification of all the Citrix/RDP servers that a specific End Point is connected to
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Identification of the connected End Points of each Citrix/RDP Server
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Identification of the specific processes on the Citrix server that are serving an End Point session
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Insight into end user application usage, usability, activity and productivity in an SBC environment
Qualify Now: Citrix Monitoring and End User Behavior POC
Click here to complete a short form to find out if your end user experience management project qualifies for a risk-free Proof of Concept (POC).