Addressing Strategic IT Initiatives with User-Centric Proactive IT Management

Aternity End User Experience Management

The driving need to understand real end user experience from the frontline has grown rapidly with the increasing complexity and highly distributed nature of today’s virtualized IT environments. 

Some of the main IT initiatives that have increasingly exposed organizations to the visibility gap and their inability to truly understand end user experience “From the Edge on In” include:

• Citrix Monitoring
  Having comprehensive visibility into monitoring Citrix XenDesktops from the end user perspective – and from the vantage of the users’ Desktops – is the only way to truly measure and manage the performance and impact virtual technologies are having on business performance and productivity
  
• Cloud Computing
  Dramatically increases the ability to monitor application performance, usage and SLA metrics from the perspective of how the end users are actually experiencing IT services from “from the edge on in”, a core enabler for Cloud Computing
  
• VDI Monitoring
  Provides precise, comprehensive metrics describing real end user experience, before and after going “virtual”, in order to support strategic desktop virtualization and consolidation decisions
  
• Web 2.0 and RIA 
  Gain the ability to close the visibility gap between what their data center-centric application performance management and monitoring tools “see”, and what their end users are actually experiencing on the frontline
  
• SLA Management 
  Addresses the need for managing SLA compliance by validating performance and availability of all transactions for all end users, verifying if contractual commitments have been met, and identifying outliers
  
• User Productivity
  Optimize how end users use key business applications by understanding business process execution compliance, the nature of the errors users are making, and user business process throughput
  
• Meaningful Use
  Improves clinician EHR performance and adoption, while also ensuring proactive post-live support