Through the WHAT use case, Aternity addresses the need for immediate awareness and rapid response to end user problems (before they call the help desk), by providing comprehensive visibility of end user experience and proactive problem detection. Below are a few examples:
The X-axis of the Aternity Screen Shot displays the actual Activities or Business Processes users are performing for a “Thick Client” Clinical Application, e.g. Open Patient Document and Submit Lab Order.
On the top left of the Screen Shot, we see that this is a drill down from all locations into the “Wilmington” location, so what is being displayed is the millisecond response time – or true “Keyboard-to-Glass” metrics - for all Clinical Manager Activities the Wilmington users listed on the right hand side are performing.
Very often users complain about the performance of an application delivered via Citrix, but many other users using the same application are not having any issues. This Screen Shot shows the performance of the same set of business activities performed across a small Citrix farm, and it immediately highlights that there is indeed a problem with the Patient Search Activity on the Citrix Server 002.
When the performance of a particular Business Activity deviates from the automatically generated baselines, the Aternity Frontline Performance Intelligence (FPI) Platform proactively detects that a problem is occurring, opens a problem in the Problem Dashboard, and generates problem notifications via SNMP, SMTP, and out-of-the-box integration with Ticketing systems.
Drilling down into a detected problem visualizes the performance deviation underlying the incident, while displaying the load associated with the impacted Business Activities. Note how performance spikes for Open Mail at 10:30 PM.
Further drill down identifies the impacted Users, together with their organizational details culled from the companies Directory. The type of User, i.e. physical or virtual, is also visualized, together with the number of open problems associated with each user.
Clicking on a specific user, both from within the context of a problem or at any other time, will load the Users Health Dashboard. The Dashboard provides an integrated view of all the problems, deviating and trending desktop metrics, and outlier application performance measurements associated with every application the user is using. This is the primary view for Service Representatives – especially when the user calls the help desk.