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Benchmarking Employee Experience with the Aternity Digital Experience Management Quadrant

Mike Marks May 20, 2020
With the shift to remote work, companies are highly focused on improving employee experience to maintain business continuity and productivity. Measuring digital employee experience is critical for identifying investment and cost saving areas, but analyzing it internally is only the first step. For better decision-making on investments and cost reduction, CIOs must have insight into how the digital employee experience they deliver compares to that of other companies.

With the shift to remote work, companies are highly focused on improving employee experience to maintain business continuity and productivity. In this era of remote work, technology performance affects employee experience to a greater extent than before. But the pace of change is outstripping IT’s ability to manage it. Measuring digital employee experience is critical for identifying investment and cost saving areas, but analyzing it internally is only the first step. For better decision-making on investments and cost reduction, CIOs must have insight into how the digital employee experience they deliver compares to that of other companies. Benchmarking employee experience is one way to get these insights. Watch this short video to see how Aternity helps transformation leaders in benchmarking employee experience for their company against the market, with the new Digital Experience Management Quadrant (DEM-Q™):

The Aternity Digital Experience Management Quadrant

The Aternity Digital Experience Management Quadrant (DEM-Q™) enables companies to compare their employee digital experience to that of hundreds of companies and millions of devices managed by the Aternity SaaS-based Digital Experience Management platform. Aternity’s employee experience benchmarking dashboards show CIOs how their company’s employee digital experience compares to others, by industry, company size, or geography, on a two-by-two matrix of selectable digital experience variables. The DEM-Q enables digital transformation leaders to analyze their position on these dimensions relative to the mean, and get insights into improvement areas with the highest potential impact.

Benchmarking employee experience for your company against the market

With the Aternity DEM-Q, IT leaders can differentiate their company based on the quality of digital experience they provide to their employees. They can instantly benchmark employee experience against others in their industry, region, or size category.

DEM-Q, benchmarking employee experience, digital experience management quadrant
The Aternity DEM-Q provides system-generated digital experience insights that show your company’s relative strengths and weaknesses relative to the market, as measured by a variety of digital experience KPIs.

Instantly compare your employee digital experience to others in the market. Access the employee experience dashboards of the Aternity DEM-Q to instantly view how your company compares to hundreds of other companies, and get insights into particular device, OS, application, and user experience areas to see where you’re doing well, and not as well, as the market average. 

Analyze the data on multiple business and technical dimensions. Refine your analysis by filtering by industry, geography, and company size. Change the digital experience analysis variables to investigate particular technology areas affecting employee digital experience, such as device, OS, and application performance. 

Leverage insights for targeted investment or cost reduction areas. Review the system-generated insights for your company’s areas of relative strength or weakness compared to the market. With Aternity’s DEM-Q insights, you can target investments or cost reduction initiatives to where they’ll have the maximum effect on your DEM-Q position. For example, Aternity provides insights into your company’s average device boot time, browser crash rate, or Microsoft Office application performance relative to others in the market. 

Conduct frequent reviews throughout periods of technology and business changes. With digital workplace strategies, the pace of change in IT environments was already straining IT’s ability to keep up. Now, the step-change shift to remote work has created even more change. Analyzing your company’s relative position in this dynamically shifting technology landscape provides insights into your team’s ability to keep up with change relative to others.

Use eXperience Level Agreements (XLAs) to understand where IT investment is needed most

Benchmarking employee experience against other companies in your industry or geography is a key step to in prioritizing IT investments. Aternity enables IT leaders to augment these insights with eXperience Level Agreements (XLAs). Other monitoring tools focus on up-time and availability, but these typical SLA metrics don’t represent what employees actually see. With Aternity, IT can analyze application performance relative to business-driven XLA thresholds by department or geography.

Here’s how XLAs help your business:

  • Monitor users’ interactions with applications in the context of a business workflow, to set XLA thresholds for the time required to look up a patient record, execute a trade, etc.
  • Determine where investment is needed most by tracking application performance relative to Experience Level Agreements (XLAs), by department or geography.
  • Quantify the financial impact of poor application or device performance on employee productivity and customer service.
  • Hold your SaaS vendors accountable to XLAs based on what users actually see when they use SaaS-delivered apps.
benchmarking employee experience, hold saas vendors accountable, experience level agreements, XLA, SLA, service level agreement
Identify where investments are needed most by tracking compliance to XLAs for every application in the enterprise portfolio.

Validate that IT changes actually improve employee experience

Benchmarking employee experience and identifying where to invest to improve it are key steps. The next step for IT is to ensure that changes do what they’re intended to do – make things better. With Aternity, business and IT executives can mitigate the risk of IT change. With Aternity, you can measure the impact on employee experience of strategic IT projects, like cloud, mobility, and data center transformation, as well as more routine, tactical changes like device, OS, or application upgrades. Here’s how:

  • Validate the impact of change by analyzing employee experience before and after a change to infrastructure, applications, or devices, to ensure the desired results are achieved.
  • Quantify the financial effect of app performance on workforce productivity by analyzing every transaction made on business critical apps.
  • Test the impact of IT changes on user experience on a pilot group and verify improvement before wider deployment.
  • Analyze trends in app adoption across the enterprise to track the effectiveness of key strategic initiatives like cloud, mobile, and virtualization.
validate impact of change, mitigate IT transformation risk
Validate the impact of device changes like migrating to Windows 10. In this case, numerous applications perform worse after the migrating a pilot group to the new OS, so the desktop engineering team should investigate before wider rollout.

Start your employee experience benchmarking trial today

Aternity Free TrialBenchmarking employee experience with the Aternity DEM-Q is available to all Aternity SaaS customers, and as part of the Aternity free trial. Register for a free trial of Aternity running in your environment. You’ll see how your organization compares to the market with the benchmarking insights from millions of end points monitored in our SaaS environment. And the free trial includes more than benchmarking. You’ll see how your Service Desk can drive down costs and improve service with AI-driven automated remediation. And you’ll get a view of employee experience for every app running in your environment – even SaaS and Shadow IT.

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