Riverbed just wrapped up a very successful presence at Microsoft Ignite. At our booth and in the sessions, we heard many success stories of companies who are using Microsoft 365. Microsoft 365 Enterprise includes a suite of tools that enable companies to improve collaboration to transform their businesses. Office 365, Windows 10 Enterprise, and Enterprise Mobility and Security all foster a connected workplace that provide employees with secure access to business-critical applications and content, across different geographic locations and different work styles.
There’s just one question:
How do you KNOW you’re succeeding in improving collaboration?
Donald Rumsfeld’s connection to Microsoft 365
Donald Rumsfeld helped us kick off the discussion in our booth presentation around answering this question. Well, not Donald Rumsfeld himself. But one of his famous quotes. Rumsfeld served as United States Secretary of Defense, for both Presidents Gerald Ford and George W. Bush. At a 2002 news briefing, he responded to a question about the lack of evidence showing that the government of Iraq supplied weapons of mass destruction to terrorist groups. His response about “known knowns,” “known unknowns,” and “unknown unknowns” made immediate headlines.
Read his full response, from the US Department of Defense news transcript: “Reports that say that something hasn’t happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know. And if one looks throughout the history of our country and other free countries, it is the latter category that tend to be the difficult ones.
Rumsfeld’s quote applies directly to Microsoft 365 implementations because most organizations are not actually measuring the extent to which collaboration goals are met. As a result, at a minimum, they have a “known unknown.” They know they should measure whether implementing Microsoft 365 has improved collaboration, but they don’t know how to measure it. Companies which have not considered the need to measure this outcome have an “unknown unknown.”
Solving for the “unknown” with End User Experience Monitoring
Excellent end user experience is key for ensuring that Microsoft 365 delivers the benefits of better teamwork and creativity. That’s where Microsoft 365 monitoring from SteelCentral Aternity comes in. Aternity End User Experience Monitoring plays a key role in the SteelCentral Digital Experience Management platform. It tracks application and device performance where it counts most—the point of IT consumption—the end user’s device. It provides visibility to IT of exactly what users see by monitoring the “click to render time” of applications. For applications, IT can see exactly how long it took to send an email, open a presentation, or upload a file. All without tagging the code-especially important for 3rd party, SaaS-delivered apps. For Skype for Business voice calls, it monitors the Mean Opinion Score (MOS), measured from the end user’s device.
If you missed our Microsoft Ignite booth presentation on SteelCentral End User Experience Monitoring and Microsoft 365, you can review the SlideShare presentation here:
Learn more about ensuring excellent collaboration and communication with Microsoft 365
You can get started in solving for your “unknowns” today. Microsoft has certified SteelCentral Aternity as Ready for Windows 10 and Office 365 Pro Plus. And Aternity forms the foundation of Riverbed’s gold certification in Microsoft’s Application Development Competency. You can try Aternity running in our cloud environment by registering for Instant Access. You can also see Aternity in action for Office 365 by viewing this on-demand webinar on Speeding Office 365 Adoption.