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The Impact of Continuous Improvement on Technology and Business Outcomes

Cristina Daroca June 8, 2021

Determining what the best digital workspace looks like for your organization requires deeper insights into the way your organization performs. Basically, you need to visualize the relationship between technology and business outcomes. 

This relationship is always an important component to delivering a consistently great employee digital experience. In fact, gaining greater visibility into the digital experience allows you to pursue continuous technology improvements that enable you to more successfully meet strategic business goals. 

Think, for a moment, about the epic transformation the working world experienced in a very short timeframe. Aternity benchmark data illustrated that 18 months ago, approximately 70% of employees globally were primarily office-based. And that number drastically shifted in March 2020 when more than 80% of employees globally worked from home. 

We all lived this drastic shift to remote work where we experienced a myriad of challenges, like network connectivity issues, bandwidth issues and business application performance issues. Each challenge had a direct impact on an employee’s productivity and, therefore, an organization’s bottom line. 

As organizations shift to a return to the workplace mentality, the relationship between technology and business outcomes is becoming a critical factor. The challenges experienced at the start of the remote work transition won’t be tolerated by employees again; organizations need to identify the specific places within the digital experience where incremental improvements can be implemented to support employee performance.

Identify and Prioritize Technology Improvement Efforts

To ensure a quality digital employee experience, an organization needs to know where to focus its technology improvement efforts. After all, as we previously mentioned, poor performance in any one section of technology will have a direct impact on the business.

our Senior Director of Strategic Market Development Mark Robinson will present at the Gartner EMEA Digital Workplace Summit 2021 offering advice on Digital Experience Management to ensure individual employees and organizations thrive in the next normal. His advice to creating an effective strategy centers around identifying and understanding the priorities that matter most to the organization. 

Leveraging a priority-focused strategy ensures organizations are hyper-focused on achieving their desired business outcomes; they are tuned in to problem areas and performance gaps. With greater clarity around the priorities and deeper insights into digital experiences, organizations can then ensure they have the right tools to continuously adapt to whatever the world presents. 

These agile adaptations ensure employee digital experiences improve to better support business outcomes through measured and specific continuous improvements. 

Traditional monitoring tools can bog down IT teams with data that is disconnected from the employee experience and business outcomes. But by leveraging intelligently powered analytics, organizations can drill down into the areas where there are known performance gaps. An added bonus: this approach helps maintain focus and prevents overwhelm.

Learn how to leverage deeper technology insights for continuous improvement in your organization to drive better business outcomes. Watch our On-Demand webinar for 11 Tips for Successful Continual Service Improvement in the Real World.

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