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Windows 10 Migration—the Role of End User Experience Monitoring: Part 2

Aternity January 25, 2017


End User Experience Monitoring plays a key role in each phase of large scale IT change initiatives, as discussed in the kick-off post on Windows 10 migration. Especially since Microsoft’s stated goal for Windows 10 is to provide a seamless user experience across the multitude of devices used within the enterprise.

Enterprises considering a Windows 10 upgrade can benefit from a systematic approach to addressing change, such as the Deming Cycle‘s Plan-Do-Check-Act methodology. The first post covered how SteelCentral Aternity is used key planning steps such as inventorying devices, auditing applications, reviewing the BYOD policy, and cost-justifying the change. This post moves on to the ‘Do’ phase—rolling out the Windows 10 upgrade across the enterprise.

Four areas to monitor during your Windows 10 migration

Aternity helps you monitor key metrics to ensure your Windows 10 migration stays on track.

1. Monitor application performance as you migrate

Major IT changes such as Windows 10 migration are inherently risky because they have the potential to disrupt the performance of business critical applications on which your workforce relies. With Aternity, you can 1) Discover every local, cloud, and mobile application, whether authorized by IT or not; 2) Track application usage to uncover unauthorized use, combat Shadow IT, and determine unplanned software expenses; 3) Identify the number of active users to discover license savings opportunities or financial obligations, and 4) Track usage, wait-time, and health events, to assess the impact on enterprise-wide productivity.

2. Analyze application performance by department, geography, operating system, or device type

As you migrate your device estate, be on the lookout for trends that may impact app performance. Because Aternity has a deep understanding of the workforce end user—their identity, role, department, and business location—you can analyze the performance of applications running on Windows 10 devices in a variety of ways to detect trends. Aternity enables you to analyze performance by 1) geography, 2) department, 3) operating system, as well as by other parameters, such as device type.

3. Drill down into the performance of any individual application

Application owners will be concerned about the impact of the Windows 10 migration on the performance of their applications. With the Monitor Application dashboard, they can see if their application is suffering poor performance, how many users and locations are impacted, and determine the trend to see if the situation is worse or better than before.

This dashboard uses the User Experience Index (UXI) (1) as a key indicator of performance. UXI is a value (0-5) which measures the overall performance and health of an application, based on the number of crashes per hour of out the total usage time, the percentage of hang time of out the total usage time, and the percentage wait time of out the total usage time. For web applications, it also uses the percentage of web page errors out of all page loads, and the average page load time. These ingredients come together to represent the overall experience of a user.

For applications with business activities defined, the Activity Score (2) provides another indication of application performance. The activity score is a value between zero and 100 (with a status and color) which aggregates the performance of business activity response time relative to performance targets, and is calculated with a formula based on Apdex. Of course, further investigation can be done with SteelCentral AppInternals, which provides deep-dive analysis and troubleshooting of the application, down to the line of code.

4. Isolate excessive response time to the client device, network, or server

Of course, the key question during a Windows 10 migration is whether performance is as good as it was on the earlier OS. Aternity enables you to analyze the contribution to overall response time made by the client device, network, or server. As shown in the dashboard below, the client device is the major contributor to delay. Not a good sign for the Windows 10 migration. Further analysis is needed to determine the specific cause, but an indicator like this is a caution flag for further deployment.

SteelCentral Aternity—end user experience monitoring for troubleshooting and validating change for Windows, Office, and Surface tablets

Upgrading to Windows 10, migration to Microsoft Office 2016 and Office 365, and the increased usage of Surface tablets require IT to have visibility into End User Experience to ensure these initiatives deliver the expected gains in workforce productivity. SteelCentral Aternity delivers faster insight into the actionable information that enables IT teams and the business to keep up. Aternity adds value to the device and infrastructure monitoring capabilities of Microsoft System Center Operations Manager by automatically monitoring and correlating together the three streams of data that constitute true user experience—user productivity, device health and performance, and application performance, including out of the box business activities for the most important Microsoft Productivity Suite applications. Watch this short video to see SteelCentral Aternity in action, and learn more about Riverbed’s solutions for Windows 10. Watch the 30 minute on-demand webinar or download the free 15 step Windows 10 Migration Guide to see how SteelCentral Aternity can help you ensure a successful Windows 10 Migration.

The next post will cover how Aternity can be used in the ‘Check’ phase of the Deming cycle. Stay tuned! And in the meantime, to start your free trial of Aternity, register here.


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