Aternity for Chatbots
Integrate Aternity’s unique digital experience insights with chatbot automation, to provide 7 by 24 service to end users, reduce call volumes, and free up staff to focus on more complex issues.
Integrate Aternity’s unique digital experience insights and AI-driven remediation via REST API with leading chatbot technologies from Microsoft, Google, Slack and others to provide consistent, immediate service to end users, improve service desk KPIs and reduce the workload on your IT staff.
Improve service and reduce IT workloads and costs by enabling your chatbot to take direct, automated recovery actions for the most commonly expected device, OS, or app issues.
Aternity shows you response time breakdown between client device, network, and application back end for every app. Chatbot integration can route the issue to the right team automatically, for faster problem-solving and better first contact resolution.
Establish targets for acceptable performance for business processes or device issues, get alerts when they’re violated, and use your chatbot to proactively notify end users of the status.
