The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from aging populations to cyber crime.

Challenges

• Improve the performance of business-critical applications to enable better collaboration
• Obtain visibility into the digital experience of employees, partners, and customers to identify and resolve problems quickly
• Produce metrics for performance baselines to drive continuous improvement

Solution

• Aternity end-user experience monitoring

Benefits

• Instant insight into collaboration effectivenss with a single view of application performance across 80 locations
• Proactive notification of problems affecting end user experience improves service levels and user satisfaction
• Tracking the performance improvement delivered by IT initiatives validates the benefit of IT investments
• Communicating the value of IT projects to business stakeholders enables alignment between IT and the business

“We wanted to be more scientific in how we approached monitoring user experience. We realized our existing device performance monitoring tool couldn’t tell us what our workforce was actually experiencing, because it simply didn’t measure most of it. Plus, the data it provided was hard to interpret and didn’t scale.”

Joost Smit

Digital Workplace Solution Architect and Engineer, Swiss Re