Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.
Increasing expectations drives up ticket volumes.
Broad range of technologies to support.
Do more with less.
Monitor user experience on your entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
Establish targets for acceptable performance for business processes and get alerts when they’re violated.
We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.