Shift Left in the Service Desk
Resolve issues at the lowest level possible, and as fast as possible.
Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.
Increasing expectations drives up ticket volumes.
Broad range of technologies to support.
Do more with less.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
Establish targets for acceptable performance for business processes and get alerts when they’re violated.
Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio. 1-click drill-down into the application back-end to resolve app issues.
Monitor user experience on every app – cloud native, SaaS, thick client, mobile, etc.
