Challenges

Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.

More User Complaints

Increasing expectations drives up ticket volumes.

Complex Environments

Broad range of technologies to support.

Budget Constraints

Do more with less.

How Aternity Solves These Challenges

Manage the ENTIRE Device Estate

Monitor user experience on your entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.

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Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Reduce Time to Detect

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

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Resolve Problems Quickly

Correlate app performance to the virtual systems they are running on, monitor client side latency, and analyze the health and key metrics of the end user’s device.

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Related Use Cases

Remote Workforce

Learn how performance and usage of devices and collaboration apps affect productivity and employee experience.

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Continuous Service Improvement

Identify digital experience hot spots across your enterprise and create an action plan for measurable improvement.

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Mitigate IT Transformation Risk

Plan, test, and track the success of major IT initiatives with real performance data and custom dashboards.

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IT Asset Cost Reduction

Reduce device refresh and enterprise software license costs with actual user experience and usage data.

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Customers Trust Aternity

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT
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"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group
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"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons
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"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re
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Resources

The Global Remote Work Productivity Tracker, V6
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The Forrester New Wave™: End-User Experience Management, Q4 2020
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Shift Left in the Service Desk
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Get Started For Free

Try it free for 14 days and run the full Aternity DEM platform on as many devices as you want.