Businesses are adopting SaaS applications at a rapid rate. But while the benefits of SaaS are numerous and proven, the model comes with inherent risks to the end-user experience and presents new challenges for IT.
Central to these challenges is a loss of control over the hosting infrastructure, meaning traditional IT monitoring solutions are ill-equipped to handle SaaS solutions. This leaves IT with inadequate troubleshooting tools and inefficient processes for determining the root cause of performance bottlenecks and user-impacting issues.
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