Unlike Device Performance Monitoring or Application Performance Monitoring products, the Aternity Digital Experience Management platform enables you to monitor BOTH employee devices and the application service with a single, unified and integrated digital experience management workflow. Our SaaS environment has unmatched scalability, so you can expand your digital experience management solution along with your business.

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Optimize and automate the support of employee devices

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  • Control operations costs with proactive device monitoring and automated remediation.
  • Improve First Contact and First Level Resolution rates with visibility into the performance of leading productivity applications.
  • Improve Mean Time to Detect and Mean Time to Repair with proactive alerting and ServiceNow integration.

Optimize the delivery of employee devices and applications

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Everything in Fundamentals, plus:

  • Mobilize the remote workforce with insights into application and device performance and employee experience.
  • Track usage and performance for every enterprise application, even SaaS and Shadow IT, to hold vendors accountable.
  • Reduce IT asset costs for device refresh and enterprise software license renewal by considering actual employee experience and usage.
  • Improve collaboration application performance with proactive monitoring of call quality for leading collaboration applications like Microsoft Teams and Zoom.

Optimize employee and customer experience for all business-critical applications

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Everything in Essentials, plus:

  • Mitigate the risk of IT transformation by comparing digital employee experience before and after IT changes.
  • Benchmark IT service to get insights into improvement areas with the highest potential impact.
  • Optimize critical business application performance with visibility into what employees and customers actually see when they use any enterprise application.
  • Speed up Mean Time to Repair with end-to-end activity tracing from employee or customer devices all the way to the application back-end for full visibility into the performance of every transaction.

Unified Licensing

Deploy monitoring agents wherever you need them – on end-user devices or the application service - and move them around as your needs change. Aternity is licensed based on the number and type of the end user devices or application service components you need to monitor.

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