Fundamentals

Optimize and automate the support of employee devices

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• Control operations costs with proactive device monitoring and automated remediation.
• Improve First Contact and First Level Resolution rates with visibility into the performance of leading productivity applications.
• Improve Mean Time to Detect and Mean Time to Repair with proactive alerting and ServiceNow integration.

Essentials

Optimize the delivery of employee devices and applications

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Everything in Fundamentals, plus:

• Mobilize the remote workforce with insights into application and device performance and employee experience.
• Track usage and performance for every enterprise application, even SaaS and Shadow IT, to hold vendors accountable.
• Reduce IT asset costs for device refresh and enterprise software license renewal by considering actual employee experience and usage.
• Improve collaboration application performance with proactive monitoring of call quality for leading collaboration applications like Microsoft Teams and Zoom.

Enterprise

Optimize employee and customer experience for all business-critical applications

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Everything in Essentials, plus:

• Mitigate the risk of IT transformation by comparing digital employee experience before and after IT changes.
• Benchmark IT service to get insights into improvement areas with the highest potential impact.
• Optimize critical business application performance with visibility into what employees and customers actually see when they use any enterprise application.
• Speed up Mean Time to Repair with end-to-end activity tracing from employee or customer devices all the way to the application back-end for full visibility into the performance of every transaction.