Manage the step-jump increase in remote work and collaboration app usage, while providing devices fit for purpose and controlling costs in a time of business uncertainty.
Deliver the same performance to remote employees as they get in the office.
Complex range of multiple collaboration tools to manage.
Abrupt shift in technology environment drives up ticket volumes.
Maintain customer service levels by monitoring users’ interactions with applications in the context of a business workflow such as looking up a customer record, executing a trade, etc.
Ensure the performance of collaboration apps like Office 365, Teams and Zoom meets business requirements.
As remote work increases, analyze the dependency of employee experience and device health on home wifi and VPN performance.
Exceptional work by the team to reach 40,000 remote workforce capacity. With our deployment of Aternity [in 1 week] we now have a view of end-user experience to an individual level that’s proving invaluable in ensuring we can support every member of the team to the highest standard.
What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders.
We want employees to have access to everything on one device…to work from anywhere with an internet connection. Aternity has enabled us to deliver against all our success criteria. Performance, the monitoring of applications, fast page load times... It has excelled in every use case.