As employees adjust to the dynamic of working from home (WFH) as a result of the COVID-19 pandemic, they’ve changed their working hours to balance home and work responsibilities.
The latest edition of the Global Remote Work Productivity Tracker explores the impact of how the performance of business applications has changed in the move to WFH, highlighting the impact on different industries and countries.
Manage the step-jump increase in remote work and collaboration app usage, while providing devices fit for purpose and controlling costs in a time of business uncertainty.
Deliver the same performance to remote employees as they get in the office.
Complex range of multiple collaboration tools to manage.
Abrupt shift in technology environment drives up ticket volumes.
Maintain customer service levels by monitoring users’ interactions with applications in the context of a business workflow such as looking up a customer record, executing a trade, etc.
Ensure the performance of collaboration apps like Office 365, Teams and Zoom meets business requirements.
As remote work increases, analyze the dependency of employee experience and device health on home wifi and VPN performance.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
