The Remote Work Productivity Tracker, Volume 8, examines the digital experience and productivity of employees along the remote work spectrum by comparing a week in the life of an employee working exclusively at home, one working exclusively in the office, and two who split their time between office and remote in a hybrid workplace model.
Manage the step-jump increase in remote work and collaboration app usage, while providing devices fit for purpose and controlling costs in a time of business uncertainty.
Deliver the same performance to remote employees as they get in the office.
Complex range of multiple collaboration tools to manage.
Abrupt shift in technology environment drives up ticket volumes.
Maintain customer service levels by monitoring users’ interactions with applications in the context of a business workflow such as looking up a customer record, executing a trade, etc.
Ensure the performance of collaboration apps like Office 365, Teams and Zoom meets business requirements.
As remote work increases, analyze the dependency of employee experience and device health on home wifi and VPN performance.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
