The Remote Work
Productivity Tracker, Volume 8

The Remote Work Productivity Tracker, Volume 8, examines the digital experience and productivity of employees along the remote work spectrum by comparing a week in the life of an employee working exclusively at home, one working exclusively in the office, and two who split their time between office and remote in a hybrid workplace model.

VOLUME 8 EXPLORE THE REMOTE TRACKER SERIES

Challenges

Manage the step-jump increase in remote work and collaboration app usage, while providing devices fit for purpose and controlling costs in a time of business uncertainty.

Business Continuity

Deliver the same performance to remote employees as they get in the office.

Drive Collaboration

Complex range of multiple collaboration tools to manage.

Cost and Service Pressure

Abrupt shift in technology environment drives up ticket volumes.

How Aternity Solves These Challenges

Measure Remote Employee Experience

Maintain customer service levels by monitoring users’ interactions with applications in the context of a business workflow such as looking up a customer record, executing a trade, etc.

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Analyze Collaboration App Adoption

Ensure the performance of collaboration apps like Office 365, Teams and Zoom meets business requirements.

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Ensure Device Performance

As remote work increases, analyze the dependency of employee experience and device health on home wifi and VPN performance.

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Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Customers Trust Aternity

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT
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"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group
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"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons
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"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re
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Resources

The Global Remote Work Productivity Tracker, V6
DOWNLOAD WHITEPAPER
Managing Collaboration App Sprawl in the Shift to Remote Work.
DOWNLOAD INFOGRAPHIC
The Global Remote Work Productivity Tracker, V3
DOWNLOAD WHITEPAPER

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