Aternity and ServiceNow
Accelerate identification and resolution of end user and app performance issues.
Aternity provides real-time end-user experience and application performance data to ServiceNow consoles that enables IT to improve incident and problem management. This bi-directional integration enables you to dramatically reduce mean time to repair, stop incidents from happening in the first place, and improve first contact and first level resolution rates.
Aternity triggers a service desk alert when the same application, hardware, or system problem occurs within a specified period of time. These alerts automatically generate incidents in ServiceNow, enabling your Service Desk team to proactively act on them, before users call to complain.
The ServiceNow incident is populated with all of the detailed Aternity information on application component or device parameters and user profile. In order to identify and resolve the issue, the Service Desk technician can launch the relevant Aternity dashboard to drill down into the details of the device.
