IT plays a central role in helping your company compete. Insight into how your IT service compares to the market is key to investing in the right areas to improve productivity and customer satisfaction.
Differentiate based on sevice quality.
Target investments to where they're needed most.
Keep up with ever-increasing expectations.
Track your service levels vs the market, by company, industry size, or location.
Compare the performance and reliability of your device estate against others.
Analyze IT performance relative to business-driven thresholds by department or geography.
Identify best practices in app usage, performance, and device configuration to maximize productivity and customer service.
“Investment costs money, it may be disruptive. Now that we can determine the end-user experience, we have a better chance of judging the value of a new project to the business.”
A consumer to consumer retailer improved their call center application performance by 34%.
A regional, multi-hosptial healthcare organization improved the performance of patient care business activities in their Cerner Millenium app by 95% by localizing poor app performance to Citrix server components.