Employee Experience Benchmarking

The Aternity Digital Experience Management Quadrant (DEM-Q®) enables companies to compare their employee digital experience to that of hundreds of companies and millions of devices managed by Aternity SaaS. Customers can select and filter DEM-Q data by industry, company size, or geography, and get insights into improvement areas with the highest potential impact.

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Challenges

IT plays a central role in helping your company compete. Insight into how your IT service compares to the market is key to investing in the right areas to improve productivity and customer satisfaction.

Compete on service

Differentiate based on sevice quality.

Invest for the biggest pay-off

Target investments to where they're needed most.

Delight customers

Keep up with ever-increasing expectations.

How Aternity Solves These Challenges

Benchmark User Experience

Track your service levels vs the market, by company, industry size, or location.

Track Device Reliablity

Compare the performance and reliability of your device estate against others.

Understand Where IT Investment is Needed Most

Analyze IT performance relative to business-driven thresholds by department or geography.

Replicate Success

Identify best practices in app usage, performance, and device configuration to maximize productivity and customer service.

Related Use Cases

Remote Workforce

Learn how performance and usage of devices and collaboration apps affect productivity and employee experience.

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Continuous Service Improvement

Identify digital experience hot spots across your enterprise and create an action plan for measurable improvement.

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Shift Left in the Service Desk

Enable your teams to detect and resolve issues as fast as possible by reducing escalation and intervention.

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Better Service Through XLAs

Go beyond uptime and availability to measure what users actually see, for every app in your enterprise portfolio.

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Customers Trust Aternity

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT
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"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group
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"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons
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"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re
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Resources

Benchmarking Employee Experience with the Aternity Digital Experience Management Platform (DEM-Q™)
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Aternity for Benchmarking Employee Experience
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Better Service Through Experience Level Agreements (XLAs)
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Get Started For Free

Try it free for 14 days and run the full Aternity DEM platform on as many devices as you want.