Challenges

IT plays a central role in helping your company compete. Insight into how your IT service compares to the market is key to investing in the right areas to improve productivity and customer satisfaction.

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Compete on service

Differentiate based on sevice quality.

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Invest for the biggest pay-off

Target investments to where they're needed most.

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Delight customers

Keep up with ever-increasing expectations.

How Aternity Solves These Challenges

Benchmark user experience

Track your service levels vs the market, by company, industry size, or location.

Track device reliablity

Compare the performance and reliability of your device estate against others.

Understand where IT investment is needed most

Analyze IT performance relative to business-driven thresholds by department or geography.

Replicate success

Identify best practices in app usage, performance, and device configuration to maximize productivity and customer service.

Resources

Video

Better Service through Experience Level Agreements (XLAs)

Establish targets and measure compliance to XLAs - based users’ experience with applications in the context of a business process

Watch Now

White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

Read Now

Testimonials

“Investment costs money, it may be disruptive. Now that we can determine the end-user experience, we have a better chance of judging the value of a new project to the business.”

Ross Jeremy Modern Workplace Team Lead, Simmons & Simmons

A consumer to consumer retailer improved their call center application performance by 34%.

Director Client Services On-line Retailer

A regional, multi-hosptial healthcare organization improved the performance of patient care business activities in their Cerner Millenium app by 95% by localizing poor app performance to Citrix server components.

Application Owner Regional Healthcare Provider
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Ready to try Aternity?