Challenges

SLAs based on infrastructure availability or network latency metrics don’t really ensure applications support your business. An XLA (Experience Level Agreement) is a better approach. But improving service with an XLA requires visibility into the end user's actual experience of ALL of the applications on which they depend.

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Visibility

Measure what matters to the business.

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Achieve business goals

Document compliance to business targets.

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Manage variation

Numerous factors affect IT performance.

How Aternity Solves These Challenges

Baseline “click to render” time

Monitor users’ interactions with applications in the context of a business workflow, to set thresholds for the time required to look up a patient record, execute a trade, etc.

Set proactive alerts on business-driven thresholds

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

Avoid the Blame Game

Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio, to quickly escalate the ticket to right group.

Reduce Mean Time to Repair

Resolve app issues quickly with 1-click drill-down into the application back-end for every transaction.

Resources

Video

Better Service Through XLAs

Establish SLA targets and measure compliance based users’ experience with applications in the context of a business process (an Experience Level Agreement)

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Blog

Set SLAs Based on Business Processes

Unlike traditional SLAs or OLAs, Aternity shows the actual impact of IT performance on the business.

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Testimonials

A global consulting firm saw that their SaaS-based time & expense app met SLAs only 40% of the time, then worked with the provider to improve compliance.

Product Owner Global Consulting Firm

A consumer to consumer retailer improved their call center application performance by 34%.

Director Client Services On-line Retailer

A regional, multi-hosptial healthcare organization improved the performance of patient care business activities in their Cerner Millenium app by 95% by localizing poor app performance to Citrix server components.

Application Owner Regional Healthcare Provider
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Ready to try Aternity?