Challenges

Transform the business through continuous improvement, digital workplace services and omni-channel strategies

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Delight customers

Keep up with ever-increasing expectations.

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Compete on service

Serve customers anytime, anywhere.

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Invest for the biggest pay‑off

Target investments to where they're needed most.

How Aternity Solves These Challenges

Delight customers even during peak times

Proactively identify trends and anomalies, and address potential issues well before they are amplified by high transaction volumes or otherwise become significant enough to impact the customer experience.

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Continually improve website performance

Improve site design based on feature usage and abandonment patterns, and increase customer engagement by ensuring an excellent digital experience.

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Understand where IT investment is needed most

Analyze IT performance relative to business-driven thresholds by department or geography.

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Replicate success

Identify best practices in app usage, performance, and device configuration to maximize productivity and customer service.

See how

Resources

White Paper

Did IT Work? A Playbook for Mastering IT Change with EUEM

How to ensure digital transformation investments pay off, by validating the impact of IT change on end user experience.

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Video

Improve Workforce Productivity and Customer Satisfaction

Achieve digital workplace success by ensuring excellent end user experience for any app on any device

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Video

Better Service through Experience Level Agreements (XLAs)

Establish targets and measure compliance to XLAs - based users’ experience with applications in the context of a business process

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Testimonials

Five years ago, 20% of our revenue was digital, and today it's over 90%. As we continue on our digital journey, having a scalable and stable digital platform infrastructure and end-to-end visibility across our digital services and into the cloud is critical.

Andy Laurence Head of Production Services, Maersk

A consumer to consumer retailer improved their call center application performance by 34%.

Contact Center On-line Retailer

A global retail bank used Aternity to identify IT projects that drive continuous improvement of workforce productivity and customer service, delivering a 20% workforce productivity improvement over 3 years.

Quality and Productivity Team, Global Retail Bank
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