Integrate Aternity’s unique digital experience insights and AI-driven remediation via REST API with leading chatbot technologies from Microsoft, Google, Slack and others to provide consistent, immediate service to end users, improve service desk KPIs and reduce the workload on your IT staff.
Improve service and reduce IT workloads and costs by enabling your chatbot to take direct, automated recovery actions for the most commonly expected device, OS, or app issues.
Aternity shows you response time breakdown between client device, network, and application back end for every app. Chatbot integration can route the issue to the right team automatically, for faster problem-solving and better first contact resolution.
Establish targets for acceptable performance for business processes or device issues, get alerts when they’re violated, and use your chatbot to proactively notify end users of the status.
We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.
Aternity is an excellent product to monitor true end user experience. It doesn't matter where the application resides, in the data center or cloud. It helps us quickly see the impact of performance issues and show where the issue is, in the client, network or server side.
Device performance, Software performance, Application performance, aggregating and journeys via portal to enable business process monitoring. Asset management.
What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders.