Better service and reduced costs through automation

Integrate Aternity’s unique digital experience insights and AI-driven remediation via REST API with leading chatbot technologies from Microsoft, Google, Slack and others to provide consistent, immediate service to end users, improve service desk KPIs and reduce the workload on your IT staff.

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Aternity, End User Experience Monitoring, Digital Experience Monitoring, Automatic Discovery, UXI, Actual Usage

Key Capabilities

Automated remediation

Improve service and reduce IT workloads and costs by enabling your chatbot to take direct, automated recovery actions for the most commonly expected device, OS, or app issues.

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Problem isolation

Aternity shows you response time breakdown between client device, network, and application back end for every app. Chatbot integration can route the issue to the right team automatically, for faster problem-solving and better first contact resolution.

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Proactive engagement

Establish targets for acceptable performance for business processes or device issues, get alerts when they’re violated, and use your chatbot to proactively notify end users of the status.

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Testimonials

We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.

Ross Jeremy Modern Workplace Team Lead, Simmons and Simmons Read Now

Aternity is an excellent product to monitor true end user experience. It doesn't matter where the application resides, in the data center or cloud. It helps us quickly see the impact of performance issues and show where the issue is, in the client, network or server side.

IT Specialist Medium Enterprise Computer Services Company Read Now

Device performance, Software performance, Application performance, aggregating and journeys via portal to enable business process monitoring. Asset management.

Enterprise Tools Service Owner Transport and logistics company Read Now

What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders.

Joost Smit Digital Workplace Solution Architect and Engineer, Swiss Re Read Now

Analyst Report

Forrester Report: Now Tech: End-User Experience Management, Q3 2020
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Solution Brief

Aternity For Microsoft Apps and Devices
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Webinar

6 Ways to Improve Your Service Desk KPIs
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Ready to try Aternity?