To deliver world-class video, audio, and screen sharing, augment Webex's usage monitoring capabilities with actual user experience monitoring.
Prove your Cisco Web deployment actually improves collaboration.
App or network changes can affect unified communications service quality.
IT is held accountable for cloud-based unified communications performance but doesn’t control the infrastructure on which it runs.
Analyze performance and usage trends across the enterprise to ensure adoption goals are met.
Compare performance before and after your vendor makes app and infrastructure changes to ensure they result in better service.
Isolate problems to the client device, network, or even the device headset. Identify common characteristics of affected users.