End User Services

Challenges

Deploy and manage devices and productivity apps that meet business requirements at the right cost, while keeping up with constant change and the introduction of new technologies.

Fit for purpose

Deliver device and app performance to meet business needs.

Cost control

Target device and app expenditures to where they're really needed.

Constant change

Keep pace with device, OS, and application upgrades.

How Aternity Solves These Challenges

Manage the ENTIRE device estate

Monitor user experience on your entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.

Manage BYOD

Save money with “smart” device refresh

Identify whether you need to replace devices in your estate, or whether they already deliver adequate end user experience.

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Validate the impact of change

Get assurance that changes result in better service, by analyzing the business impact of changes to devices, applications, or operating systems.

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Improve collaboration app performance

Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements.

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Resources

See all resources

Video

Aternity for Office 365: Addressing 3 Key Digital Experience Challenges

Track O365 adoption AND performance, troubleshoot issues quickly, and hold SaaS vendors accountable

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Solution Brief

Aternity for Managing Remote Employee Experience

Insights into the impact of the shift to remote work on employee experience

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White Paper

Not All End-User Experience Monitoring Approaches are Created Equal

The pros/cons of four different approaches to End-User Experience Monitoring

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Video

Manage Collaboration App Usage and Performance

With Aternity Digital Experience Management, tracking usage and performance of collaboration apps like Teams, Skype for Business, Webex, and Zoom is just like managing any other business-critical app. Track adoption and performance across the enterprise, and troubleshoot user issues proactively, remotely, and non-invasively.

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Solution Brief

Aternity for Microsoft Apps and Devices

End-User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface Tablets

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Testimonials

We want employees to have access to everything on one device…to work from anywhere with an internet connection. Aternity has enabled us to deliver against all our success criteria. Performance, the monitoring of applications, fast page load times... It has excelled in every use case.

Stefan Somogyi System Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group

A global bank saved ~$10M annually by identifying that 45% of the devices in their estate did NOT need to be replaced.

End User Services Financial Services

A financial services company saved $20M in total cost of ownership by identifying and decommissioning thousands of virtual desktops that were under-used or not used at all.

End User Computing Financial Services

The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service.

Mike Plichta PC Experience Supervisor, Winston & Strawn LLC