Challenges

Leverage AI-driven automation and self-healing to differentiate your service with support for leading collaboration platforms, BYOD, and productivity apps.

Green-Thoughts-7
User expectations

Users expect the same performance they get from consumer apps.

Green-Service-Desk-1
Shift left

Control costs and improve service by resolving at lower levels of IT.

Green-Devices-4
Changing environment

Complex range of technologies to manage.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

Learn more

Manage the ENTIRE device estate

Monitor user experience on your client’s entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.

Manage BYOD

Improve collaboration app performance

Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements.

Learn more

Speed time to repair

Isolate the source of delay to client device, network, or back-end, to quickly escalate the ticket to right group.

Learn more

Resources

White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

Read Now

Video

Improve Service Desk KPIs with Aternity Automated Remediation

Reduce trouble ticket volume and Mean Time to Repair (MTTR), and improve First Level Resolution rate.

Watch Now

Webinar

Six Ways to Improve your Service Desk KPIs

Best practices showing how End-User Experience Monitoring can help you cope with increasing ticket volumes

Watch Now

Video

Manage Collaboration App Usage and Performance

With Aternity Digital Experience Management, tracking usage and performance of collaboration apps like Teams, Skype for Business, Webex, and Zoom is just like managing any other business-critical app. Track adoption and performance across the enterprise, and troubleshoot user issues proactively, remotely, and non-invasively.

Watch Now

Testimonials

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results Read Now
Cta Ipad
service-desk-dashboard-adam

Ready to try Aternity?