Challenges

Leverage AI-driven automation and self-healing to differentiate your service with support for leading collaboration platforms, BYOD, and productivity apps.

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User expectations

Users expect the same performance they get from consumer apps.

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Shift left

Control costs and improve service by resolving at lower levels of IT.

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Changing environment

Complex range of technologies to manage.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Manage the ENTIRE device estate

Monitor user experience on your client’s entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.

Manage BYOD

Improve collaboration app performance

Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements.

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Speed time to repair

Isolate the source of delay to client device, network, or back-end, to quickly escalate the ticket to right group.

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Resources

White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

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Video

Improve Service Desk KPIs with Aternity Automated Remediation

Reduce trouble ticket volume and Mean Time to Repair (MTTR), and improve First Level Resolution rate.

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Webinar

Six Ways to Improve your Service Desk KPIs

Best practices showing how End-User Experience Monitoring can help you cope with increasing ticket volumes

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Testimonials

Aternity is installed on every device and monitors our most critical business applications. Aternity helps our IT proactively see issues and fix them before users contact the help desk.

IT Specialist Computer Services Company

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results

The L1 support team of a global IT service provider used Aternity to reduce trouble ticket volume by 16% and customer satisfaction by 25% in six months.

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Ready to try Aternity?