Challenges

Leverage AI-driven automation and self-healing to differentiate your service with support for leading collaboration platforms, BYOD, and productivity apps.

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User expectations

Users expect the same performance they get from consumer apps.

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Shift left

Control costs and improve service by resolving at lower levels of IT.

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Changing environment

Complex range of technologies to manage.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Manage the ENTIRE device estate

Monitor user experience on your client’s entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.

Manage BYOD

Improve collaboration app performance

Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements.

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Speed time to repair

Isolate the source of delay to client device, network, or back-end, to quickly escalate the ticket to right group.

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White Paper

The Global Remote Work Productivity Tracker, Volume 6
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White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring
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Video

Improve Service Desk KPIs with Aternity Automated Remediation
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Webinar

Six Ways to Improve your Service Desk KPIs
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Video

Manage Collaboration App Usage and Performance
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Testimonials

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results Read Now
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Ready to try Aternity?