Leverage AI-driven automation and self-healing to differentiate your service with support for leading collaboration platforms, BYOD, and productivity apps.
Users expect the same performance they get from consumer apps.
Control costs and improve service by resolving at lower levels of IT.
Complex range of technologies to manage.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
Monitor user experience on your client’s entire device estate– laptop, PC, virtual desktop environment and mobile devices – to ensure performance meets business requirements.
Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements.
Aternity is installed on every device and monitors our most critical business applications. Aternity helps our IT proactively see issues and fix them before users contact the help desk.
On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.
The L1 support team of a global IT service provider used Aternity to reduce trouble ticket volume by 16% and customer satisfaction by 25% in six months.