Streamlining workforce productivity and customer service requires ensuring excellent performance of the dozens of business-critical apps on which your business relies. CRM, POS, EHR, ERP, collaboration. The list goes on. Optimizing app and device performance to improve end user experience helps you succeed in the face of ever-increasing competition and customer demand.
Measure what matters to the business.
Document compliance to business targets.
Numerous factors affect IT performance.
Monitor users’ interactions with applications in the context of a business workflow, to set thresholds for the time required to look up a patient record, execute a trade, etc.
Track compliance of business critical apps to performance thresholds based on business processes.
Identify trends in how app performance varies by geographic location, user department, or device resources.
Get fact-based insights on how upgrades to applications, devices, or infrastructure impact end user experience.
We have insights into the performance of our applications that we never had before. This is incredibly valuable, because it can improve our users’ productivity, and remove problems for customers in branches that can directly impact revenue.
A global bank rolls out new apps up to 50% faster, delivering a 10% increase in performance and a 5% increase in user productivity.
A global retail bank used Aternity to identify IT projects that drive continuous improvement of workforce productivity and customer service, delivering a 20% workforce productivity improvement over 3 years.