Challenges

Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.

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More user complaints

Increasing expectations drives up ticket volumes.

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Complex environments

Broad range of technologies to support.

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Budget constraints

Do more with less.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Reduce Time to Detect

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

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Improve MTTR and First Level Resolution

Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio. 1-click drill-down into the application back-end to resolve app issues.

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Manage the entire app portfolio

Monitor user experience on every app – cloud native, SaaS, thick client, mobile, etc.

Resources

White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

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Video

Improve Service Desk KPIs with Aternity Automated Remediation

Reduce trouble ticket volume and Mean Time to Repair (MTTR), and improve First Level Resolution rate.

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Webinar

Six Ways to Improve your Service Desk KPIs

Best practices showing how End-User Experience Monitoring can help you cope with increasing ticket volumes

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Testimonials

We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.

Ross Jeremy Modern Workplace Team Lead, Simmons and Simmons

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results

Aternity is installed on every device and monitors our most critical business applications. Aternity helps our IT proactively see issues and fix them before users contact the help desk.

IT Specialist Computer Services Company

The L1 support team of a healthcare organization used Aternity to solve 18% more cases and improve first contact resolution (FCR) rate by 10%.

L1 Support Healthcare Company

Since we started using Aternity the severity of troubleshooting tickets has decreased. Instead of the ‘blue screen of death’—a fire drill when legal teams are on a deadline—we’re dealing more with nuisances like software bugs.

Mike Plichta PC Experience Supervisor, Winston & Strawn LLC
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Ready to Try Aternity?