Challenges

Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.

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More user complaints

Increasing expectations drives up ticket volumes.

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Complex environments

Broad range of technologies to support.

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Budget constraints

Do more with less.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Reduce Time to Detect

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

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Improve MTTR and First Level Resolution

Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio. 1-click drill-down into the application back-end to resolve app issues.

See how

Manage the entire app portfolio

Monitor user experience on every app – cloud native, SaaS, thick client, mobile, etc.

Resources

Solution Brief

Shifting Left in the Service Desk with Aternity

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White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

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Video

Improve Service Desk KPIs with Aternity Automated Remediation

Reduce trouble ticket volume and Mean Time to Repair (MTTR), and improve First Level Resolution rate.

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Webinar

Six Ways to Improve your Service Desk KPIs

Best practices showing how End-User Experience Monitoring can help you cope with increasing ticket volumes

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Testimonials

We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.

Ross Jeremy Modern Workplace Team Lead, Simmons and Simmons Read Now

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results Read Now
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Ready to Try Aternity?