Challenges

Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.

More User Complaints

Increasing expectations drives up ticket volumes.

Complex Environments

Broad range of technologies to support.

Budget Constraints

Do more with less.

How Aternity Solves These Challenges

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

WATCH NOW

Reduce Time to Detect

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

WATCH NOW

Improve MTTR and First Level Resolution

Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio. 1-click drill-down into the application back-end to resolve app issues.

WATCH NOW

Manage the Entire App Portfolio

Monitor user experience on every app – cloud native, SaaS, thick client, mobile, etc.

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT
LEARN MORE
VIEW ALL CUSTOMERS

"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group
LEARN MORE
VIEW ALL CUSTOMERS

"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons
LEARN MORE
VIEW ALL CUSTOMERS

"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re
LEARN MORE
VIEW ALL CUSTOMERS

Resources

Shift Left in the Service Desk
WATCH NOW
Aternity and ServiceNow Integration Raises Service Desk Efficiency and Quality
WATCH NOW
Shift Left in the Service Desk with Aternity
DOWNLOAD DATASHEET

Get Started For Free

Try it free for 14 days and run the full Aternity DEM platform on as many devices as you want.