Improve service and reduce costs, Mean Time to Detect, and Mean Time to Repair with AI-driven self-healing and proactive service assurance.
Increasing expectations drives up ticket volumes.
Broad range of technologies to support.
Do more with less.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
Establish targets for acceptable performance for business processes and get alerts when they’re violated.
Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio. 1-click drill-down into the application back-end to resolve app issues.
Monitor user experience on every app – cloud native, SaaS, thick client, mobile, etc.
We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.
On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.
Aternity is installed on every device and monitors our most critical business applications. Aternity helps our IT proactively see issues and fix them before users contact the help desk.
The L1 support team of a healthcare organization used Aternity to solve 18% more cases and improve first contact resolution (FCR) rate by 10%.