Monitor Performance of SaaS-Delivered Apps From Users's Device

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- Platform Overview
  - Aternity Digital Experience ManagementThe Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation.
- Platform Capabilities
  - End User Experience Monitoring (EUEM)Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any device.
  - Application Performance Monitoring (APM)Simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.
  - Device Performance Monitoring (DPM)Insights into performance and health of laptops, desktops, VDI, and mobile devices, along with self-healing to automatically resolve issues.
  - BenchmarkingCompare your organization’s digital experience to others in the market by leveraging our IT service benchmark data from millions of devices under management.
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SaaS-delivered Apps

Ensure quality SaaS app performance by monitoring what users actually see.

Challenges

Your SaaS provider's SLA won't actually protect your business. Commitments on infrastructure uptime, incident response time and penalties are insufficient to guarantee excellent end user experience. Monitoring the performance of SaaS-delivered apps from the user's device enables you to ensure your SaaS apps meet the needs of your business.

Accountability without control

IT is responsible for the performance of apps they don’t control.

Achieve business goals

Ensure SaaS-delivered apps meet the needs of the business.

Keep pace with change

Frequent changes in applications, infrastructure, or network can impact service quality.

How Aternity Solves These Challenges

Ensure better service with an XLA

Augment the overall availability metrics in your SaaS vendor’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as SaaS-delivered apps render on users’ devices.

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Reduce finger-pointing

Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.

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Validate the impact of change

Compare performance before and after your vendor makes app and infrastructure changes to ensure they result in better service.

See how

Track adoption

Analyze trends in SaaS usage across the enterprise to ensure adoption goals are met.

Resources

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Video

Hold SaaS Vendors Accountable

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Blog

Monitor ACTUAL End User Experience to Augment Your Cloud Provider’s SLA

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Testimonials

A global consulting firm saw that their SaaS-based time & expense app met SLAs only 40% of the time, then worked with the provider to improve compliance.

Product Owner Global Consulting Firm Read Now

It doesn't matter where the application resides - in the data center or the cloud. Aternity helps us quickly see the impact of performance issues, and show where the issue is - in the client, network, or server side.

IT Specialist Computer Services Provider Read Now

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