Your SaaS provider's SLA won't actually protect your business. Commitments on infrastructure uptime, incident response time and penalties are insufficient to guarantee excellent end user experience. Monitoring the performance of SaaS-delivered apps from the user's device enables you to ensure your SaaS apps meet the needs of your business.
IT is responsible for the performance of apps they don’t control.
Ensure SaaS-delivered apps meet the needs of the business.
Frequent changes in applications, infrastructure, or network can impact service quality.
Augment the overall availability metrics in your SaaS vendor’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as SaaS-delivered apps render on users’ devices.
Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.
Compare performance before and after your vendor makes app and infrastructure changes to ensure they result in better service.
Analyze trends in SaaS usage across the enterprise to ensure adoption goals are met.
"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."Julian Braham, Principal Engineer,
"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."Andy Laurence, Head of Production Services,
"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."Joost Smit, Digital Workplace Solution Architect and Engineer,