Your SaaS provider's SLA won't actually protect your business. Commitments on infrastructure uptime, incident response time and penalties are insufficient to guarantee excellent end user experience. Monitoring the performance of SaaS-delivered apps from the user's device enables you to ensure your SaaS apps meet the needs of your business.
IT is responsible for the performance of apps they don’t control.
Ensure SaaS-delivered apps meet the needs of the business.
Frequent changes in applications, infrastructure, or network can impact service quality.
Augment the overall availability metrics in your SaaS vendor’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as SaaS-delivered apps render on users’ devices.
Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.
Compare performance before and after your vendor makes app and infrastructure changes to ensure they result in better service.
Analyze trends in SaaS usage across the enterprise to ensure adoption goals are met.
We want employees to have access to everything on one device…to work from anywhere with an internet connection. Aternity has enabled us to deliver against all our success criteria. Performance, the monitoring of applications, fast page load times... It has excelled in every use case.
A global consulting firm saw that their SaaS-based time & expense app met SLAs only 40% of the time, then worked with the provider to improve compliance.
It doesn't matter where the application resides - in the data center or the cloud. Aternity helps us quickly see the impact of performance issues, and show where the issue is - in the client, network, or server side.