Your SaaS provider's SLA won't actually protect your business. Commitments on infrastructure uptime, incident response time and penalties are insufficient to guarantee excellent end user experience. Monitoring the performance of SaaS-delivered apps from the user's device enables you to ensure your SaaS apps meet the needs of your business.

Accountability without Control

IT is responsible for the performance of apps they don’t control.

Achieve Business Goals

Ensure SaaS-delivered apps meet the needs of the business.

Keep Pace with Change

Frequent changes in applications, infrastructure, or network can impact service quality.

How Aternity Solves These Challenges

Ensure Better Service with an XLA

Augment the overall availability metrics in your SaaS vendor’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as SaaS-delivered apps render on users’ devices.


Reduce Finger-pointing

Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.


Validate the Impact of Change

Compare performance before and after your vendor makes app and infrastructure changes to ensure they result in better service.


Track Adoption

Analyze trends in SaaS usage across the enterprise to ensure adoption goals are met.

Customers Trust Aternity

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT

"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group

"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons

"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re


Hold SaaS Vendors Accountable
Monitor ACTUAL End User Experience Cloud Provider's SLA
Set SLAs Based on Business Processes

Get Started For Free

Try it free for 14 days and run the full Aternity DEM platform on as many devices as you want.