Challenges

To ensure your Office 365 collaboration goals are met, monitoring usage and adoption is just the start. Complement the data you get from Microsoft Workplace Analytics with insight into performance and actual end user experience.

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Achieve collaboration goals

Prove your Office 365 deployment actually improves productivity.

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Responsibility without control

IT is held accountable for Office 365 performance but doesn’t control the infrastructure on which it runs.

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Keep pace with change

App or network changes can affect Office 365 service quality.

How Aternity Solves These Challenges

Track adoption

Analyze trends in Office 365 usage across the enterprise to ensure adoption goals are met.

Ensure better service with an XLA

Augment the overall availability metrics in your provider’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as they use Office 365 apps.

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Reduce finger-pointing

Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.

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Validate changes

Compare performance before and afteryour vendor makes app and infrastructure changes to ensure they result in better service.

See how

Resources

Video

Aternity for Office 365: Addressing 3 Key Digital Experience Challenges

Ensure your Office 365 deployment enables you to meet your collaboration and productivity goals

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Webinar

How to Take Control with Office 365

How to ensure service delivery and troubleshoot issues with Office 365 when you don’t control the backend

Watch Now

Solution Brief

Aternity for Microsoft Apps and Devices

End-User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface Tablets

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Testimonials

Aternity has excelled in every use case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi System Specialist Expert, Raiffeisen Group Read Now

We can now be more proactive because we don’t have as many fires to put out. With Aternity we’re monitoring the heartbeat of the business; if there is an issue we’re often ahead of it.

Ross Jeremy Modern Workplace Team Lead, Simmons and Simmons Read Now
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