To ensure your Office 365 collaboration goals are met, monitoring usage and adoption is just the start. Complement the data you get from Microsoft Workplace Analytics with insight into performance and actual end user experience.
Prove your Office 365 deployment actually improves productivity.
IT is held accountable for Office 365 performance but doesn’t control the infrastructure on which it runs.
App or network changes can affect Office 365 service quality.
Analyze trends in Office 365 usage across the enterprise to ensure adoption goals are met.
Augment the overall availability metrics in your provider’s SLA with an Experience Level Agreement (XLA) that reflects actual end user experience as they use Office 365 apps.
Speed problem resolution by isolating application performance problems to the user’s device, the network, or the SaaS vendor’s back-end.