Challenges

Restore service to users, at the lowest cost and highest speed possible, with insight and automated remediation for issues affecting every app in the portfolio, running any user's PC, laptop, mobile, or virtual device.

User Expectations

Users expect the same performance they get from consumer apps.

Shift Left

Control costs and improve service by resolving at lower levels of IT.

Changing Environment

Complex range of technologies to manage.

How Aternity Solves These Challenges

Non-invasive Investigation

Validate user complaints automatically – no need for excessive user interrogation or stopwatch timing.

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Proactive Alerting

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

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Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

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Speed Time to Repair

Isolate the source of delay to client device, network, or back-end, to quickly escalate the ticket to right group.

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Customers Trust Aternity

"The experience of the entire Intel workforce is affected by device performance. Getting a holistic view of that is key. This is the value of Aternity — bringing all that data together from different devices and sources into a single pane of glass. It makes that data actionable, helping us deliver better service to a demanding employee base."

Julian Braham, Principal Engineer,
Intel IT
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"Aternity gives us a circle of development that helps us to be responsive, pushes us to be proactive, positions us to be predictive, which then allows us to be pre-emptive. This is a result of having one solution that provides us with a complete view across networks, applications and end users. This technology will also be a strong backbone for the digital initiatives of other brands in Maersk Group whom we in MGIS support."

Andy Laurence, Head of Production Services,
Maersk Group
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"Aternity gathers the information and presents it in a format that is easy to understand. We might have known there was an issue but now we have the data to back it up. Aternity adds metrics to perception."

Ross Jeremy, Modern Workplace Team Lead,
Simmons & Simmons
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"What we particularly liked with Aternity was the ease in which we could analyze and correlate data. Aternity makes this insight easily available to a broader audience in a format that is scalable and sharable with our internal stakeholders."

Joost Smit, Digital Workplace Solution Architect and Engineer,
Swiss Re
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Resources

Quantifying the Business Value of Aternity End-User Experience Monitoring
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Improve Service Desk KPIs with Aternity Automated Remediation
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6 Ways to Improve Your Service Desk KPIs
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Get Started For Free

Try it free for 14 days and run the full Aternity DEM platform on as many devices as you want.