Challenges

Restore service to users, at the lowest cost and highest speed possible, with insight and automated remediation for issues affecting every app in the portfolio, running any user's PC, laptop, mobile, or virtual device.

Green-Thoughts-7
User expectations

Users expect the same performance they get from consumer apps.

Green-Service-Desk-1
Shift left

Control costs and improve service by resolving at lower levels of IT.

Green-Devices-4
Changing environment

Complex range of technologies to manage.

How Aternity Solves These Challenges

Non-invasive investigation

Validate user complaints automatically – no need for excessive user interrogation or stopwatch timing.

See how

Proactive alerting

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

See how

Self-healing

Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.

Learn more

Speed time to repair

Isolate the source of delay to client device, network, or back-end, to quickly escalate the ticket to right group.

Learn more

Resources

White Paper

Quantifying the Business Value of Aternity End-User Experience Monitoring

An approach to quantifying the benefits of reducing ticket volume and Mean Time to Repair

Read Now

Video

Improve Service Desk KPIs with Aternity Automated Remediation

Reduce trouble ticket volume and Mean Time to Repair (MTTR), and improve First Level Resolution rate.

Watch Now

Webinar

6 Ways to Improve Your Service Desk KPIs

Watch Now

Testimonials

On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.

TechValidate Survey Results Read Now
Cta Ipad
monitor_adam

Ready to try Aternity?