Restore service to users, at the lowest cost and highest speed possible, with insight and automated remediation for issues affecting every app in the portfolio, running any user's PC, laptop, mobile, or virtual device.
Users expect the same performance they get from consumer apps.
Control costs and improve service by resolving at lower levels of IT.
Complex range of technologies to manage.
Validate user complaints automatically – no need for excessive user interrogation or stopwatch timing.
Establish targets for acceptable performance for business processes and get alerts when they’re violated.
Automate the recovery actions to the most commonly expected device, OS, or app issues, so user experience isn’t affected and no trouble tickets are required.
Now that we can determine the end user experience, we have a better chance of judging the value of a new project to the business.
On average Aternity customers reduce Service Desk ticket volume by 17% and Mean Time to Repai by 24%, or 3.2 hours.
The L1 support team of a healthcare organization used Aternity to solve 18% more cases and improve first contact resolution (FCR) rate by 10%.